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Siebel Email Administration Guide > Planning Deployment of Siebel Email Response > About Implementing Routing and Queueing ProcessesSiebel Email Response workflows record incoming email messages in your Siebel database, except for messages identified as junk email. The eMail Response - Process Message workflow creates an activity record and the eMail Response - Process Service Request workflow creates a service request record. The Process Message and Process Service Request workflows can use the routing and queueing features in Siebel Assignment Manager to further automate your email interactions. Routing and queueing choices include Siebel Assignment Manager and custom routing and queueing solutions. For information about determining the routing and queueing method to implement, see Business Analysis for Deployment of Siebel Email Response. Siebel Assignment Manager can assign ownership of email activities and service requests. Your organization can use the preconfigured routing and queueing rules that Siebel Email Response provides, revise these preconfigured rules, or create new rules. Before you start Siebel Email Response and process your incoming email messages, you must activate the Siebel Email Response workflows, make changes to the routing and queueing method that you choose to implement, and start the server tasks that are associated with that routing and queueing method. You can route email using one of the following methods:
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