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Siebel Email Administration Guide > Managing Workflows for Siebel Email Response > eMail Response - Process Service Request Workflow > Status SubprocessThe eMail Response - Process Service Request workflow calls the eMail Response - SR Status workflow when it detects the Status keyword as the first word in the Subject line of an incoming email. This workflow parses the subject of the email message for a service request number. It then sends the status of the service request in the subject line to the customer in an email message. If the workflow does not identify a service request, then it sends an error message to the customer. An example of an incoming Web-form Status message follows: From: customer@example.com An example of a response that you might send to a customer follows: From: webform-processor@example.com The current status for service request number 2-1CR is: Status: Open |
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