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Siebel eSales Administration Guide > Integrating Siebel eSales with Third-Party Shipment Tracking Applications > About Shipment Tracking ApplicationsThe shipping carrier scans each package at various checkpoints on its journey, and stores information about the progress of the package in the carrier's shipment tracking database. Customers can access the shipment tracking through Siebel eSales by clicking the Check Shipment button, which appears when there is a shipment. When the consumer clicks the button it shows the shipments that are associated with the order. If the shipment has a Shipment Identification Number, the Track Shipment button appears. When the consumer clicks this button, information in the shipment tracking database is delivered to Siebel eSales using a specific, prebuilt Application Services Interface (ASI) named External Shipment Tracking. Some configuration is required to set up this integration. Integration also uses the published interfaces called Shipment Tracking Interface Request and Shipment Tracking Interface Response. For information about extending this integration object, and for more information about how to set up, use, and modify integrations based on ASIs, see Integration Platform Technologies: Siebel Enterprise Application Integration. The following terms are used when referring to shipment tracking:
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