Siebel In-Memory Next Best Action Guide > Using Siebel In-Memory Next Best Action >
Viewing Recommendation Data for Contacts
For Business-to-Customer (B2C) applications, you can view data for real-time decisions in the Contact Summary (RTD) view. To view data for real-time decisions for a contact
- Navigate to the Contacts screen, then the Contacts List view.
- Drill down on the Last Name field for the contact record.
- Click the Contact Summary (RTD) tab, and navigate to Recommendations.
The view displays the applicable activities, recommendations, and retention actions for the contact that you selected.
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