2.2 Client Device Requirements and Support

This section describes the supported platforms and requirements for client devices.

2.2.1 Supported Client Platforms

The following sections list the supported client platforms and browsers for the SGD Client.

Caution

The client platform for SGD must be a full operating system. An individual application, such as a browser, is not a supported client platform.

2.2.1.1 Desktop Client Platforms

Table 2.2, “Supported Desktop Client Platforms for SGD” shows the supported desktop client platforms and browsers for this release.

For more information, see About the Supported Desktop Client Platforms and Browser Versions.

Table 2.2 Supported Desktop Client Platforms for SGD

Supported Client Platform

Supported Browsers

Notes

Microsoft Windows 10 (32-bit and 64-bit)

Microsoft Edge

Mozilla Firefox 52 ESR, 59

Chrome

Internet Explorer 11

 

Microsoft Windows 7 (32-bit and 64-bit)

Internet Explorer 11

Mozilla Firefox 52 ESR, 59

Chrome

 

Sun Ray Software on Oracle Solaris (x86 and SPARC platforms):

  • Solaris 10 8/11 (update 10) or later

  • Solaris 11

Mozilla Firefox 31

Note that Premier Support for the Sun Ray Software product was discontinued in November 2017.

On Solaris 11 and 11.1 platforms, the motif package is required.

Automatic download and installation of the SGD Client is unavailable for Solaris clients running Oracle Java 8. Either install the SGD Client manually, or use Oracle Java 7.

Sun Ray Software on Oracle Linux (32-bit and 64-bit):

  • Oracle Linux 5 (at least version 5.8)

  • Oracle Linux 6 (at least version 6.2)

  • Oracle Linux 7 (at least version 7.0)

Mozilla Firefox 45 ESR, 48

Chrome

Note that Premier Support for the Sun Ray Software product was discontinued in November 2017.

64-bit SGD Client packages are available for Oracle Linux 6 and Oracle Linux 7.

Oracle Linux (32-bit and 64-bit):

  • Oracle Linux 5 (at least version 5.8)

  • Oracle Linux 6 (at least version 6.2)

  • Oracle Linux 7 (at least version 7.0)

For Oracle Linux 5:

  • Mozilla Firefox 45 ESR

  • Chrome

For Oracle Linux 6 and 7:

  • Mozilla Firefox 52 ESR, 59

  • Chrome

64-bit SGD Client packages are available for Oracle Linux 6 and Oracle Linux 7.

Ubuntu Linux 14.04, 16.04 (32-bit and 64-bit)

Mozilla Firefox 52 ESR, 59

Chrome

A 64-bit SGD Client package is available for Ubuntu Linux 16.04.

Mac OS X 10.12, 10.13

Safari 8, 9

Mozilla Firefox 59

Chrome

 

Oracle products certified on Oracle Linux are also certified and supported on Red Hat Enterprise Linux due to implicit compatibility between both distributions. Oracle does not run any additional testing on Red Hat Enterprise Linux products.

About the Supported Desktop Client Platforms and Browser Versions

Table 2.2, “Supported Desktop Client Platforms for SGD” shows the client platforms and browser versions that Oracle has tested with this release of SGD.

The latest versions of the browsers listed in this table are supported. Browsers not shown in this table may be supported at a later stage.

2.2.1.2 iPad Client Platforms

Table 2.3, “Supported iPad Client Devices for SGD” shows the supported iPad client devices and browsers for this release.

The latest versions of the browsers listed in this table are supported.

Table 2.3 Supported iPad Client Devices for SGD

Supported Devices

Operating System

Supported Browsers

Notes

Apple iPad

iOS 10

iOS 11

Safari

Private browsing mode is not supported for Safari browsers.


2.2.1.3 Android Client Platforms

Table 2.4, “Android Client Devices Tested With SGD” shows the Android client devices that have been tested with this release.

The latest versions of the browsers listed in this table are supported.

Note

Oracle has tested SGD with the following preferred models of Android devices. Other devices may work with SGD, but have not been tested.

Table 2.4 Android Client Devices Tested With SGD

Device Name

Operating System

Supported Browsers

Google Nexus 7

Google Nexus 10

Android 7

Android 8

Chrome


2.2.1.4 Chrome OS Client Platforms

Table 2.4, “Android Client Devices Tested With SGD” shows the Chrome OS client devices that have been tested with this release.

The latest versions of the browsers listed in this table are supported.

Note

Oracle has tested SGD with the following preferred models of Chrome OS devices. Other devices may work with SGD, but have not been tested.

Table 2.5 Chrome OS Client Devices Tested With SGD

Device Name

Operating System

Supported Browsers

Acer Chromebook

HP Chromebook

Chrome OS 64

Chrome


2.2.1.5 Browser Requirements

  • The SGD Administration Console is not supported on Safari browsers, either on Mac OS X or iPad client devices.

  • Beta versions or preview releases of browsers are not supported.

  • Browsers must be configured to accept cookies.

  • Browsers must have the JavaScript programming language enabled.

For details of workarounds when using untrusted certificates with the HTML5 client on desktop platforms, see Section 3.1.39, “24311356 – Browser Workarounds for Using Untrusted Certificates with the HTML5 Client on Desktop Platforms”.

2.2.1.6 Java Technology Requirements

  • On desktop computer platforms, browsers must have Java technology enabled to support the following functionality:

    • Downloading and installing the SGD Client automatically

    • Determining proxy server settings from the user's default browser

    If Java technology is not enabled in the browser, the following options are available:

    • Download the SGD Client and install manually. Manual installation is available for all supported desktop platforms.

    • Use Java Web Start software on the client device, to download and install the SGD Client automatically.

  • On tablet device platforms:

    • Java technology is not required in the browser

    • Manual installation of the SGD Client is not supported

Java Plug-in software version 1.8 is supported as a plug-in for Java technology.

Note

For details of known issues when using Java Plug-in software, see knowledge document ID 1487307.1 on My Oracle Support (MOS).

2.2.1.7 Other Client Requirements

For best results, client devices must be configured for at least thousands of colors.

The SGD Client and workspace are available in the following supported languages:

  • English

  • French

  • German

  • Italian

  • Japanese

  • Korean

  • Portuguese (Brazilian)

  • Spanish

  • Chinese (Simplified)

  • Chinese (Traditional)

2.2.1.8 Compatibility Libraries Required to Run the 32-bit SGD Client on 64-bit Linux Client Platforms

Note

For best results on 64-bit Linux platforms, install the 64-bit version of the SGD Client.

A 32-bit version of the SGD Client is available for Linux platforms. To run this version on a 64-bit Linux client platform, 32-bit compatibility libraries may be required on the client device.

You can install the required packages on the client device as follows:

Oracle Linux 7 platforms

# yum install motif.i686 libXt.i686 libxkbfile.i686 libXpm.i686 libstdc++.i686 \
 libXinerama.i686 libXcursor.i686 libXdmcp.i686 libXrandr.i686

Oracle Linux 6 platforms

# yum install openmotif.i686 libXt.i686 libxkbfile.i686 libXpm.i686 libstdc++.i686 \
 libXinerama.i686 libXcursor.i686 libXdmcp.i686 libXrandr.i686

Oracle Linux 5 platforms

# yum install libXrandr.i686

Ubuntu Linux 14.04, 16.04 platforms

$ sudo apt-get install libstdc++6:i386 libxpm4:i386 libxinerama1:i386 libxcursor1:i386 \
 libxkbfile1:i386 libxt6:i386 libxm4:i386 libxrandr2:i386

See Table 2.2, “Supported Desktop Client Platforms for SGD” for details of the supported Linux client platforms.

2.2.1.9 Virtualization Support

SGD is supported and can be installed in an Oracle virtualized environment. If you encounter a problem when using an unsupported virtualization environment, you may be asked to demonstrate the issue on a non-virtualized operating system to ensure the problem is not related to the virtualization product.

2.2.1.10 Network Requirements

IPv6 network addresses are supported for client devices when using an IPv6 Gateway deployment. See Network Requirements in the Oracle Secure Global Desktop Gateway Administration Guide.

See the Oracle Secure Global Desktop Installation Guide for details of network requirements for SGD.

2.2.2 Supported Proxy Servers

You can use HTTP, Secure Sockets Layer (SSL) or SOCKS version 5 proxy servers with SGD. To connect to SGD using an HTTP proxy server, the proxy server must support tunneling.

SOCKS proxy servers: SGD supports the following authentication methods.

  • Basic

  • Anonymous (no authentication required)

HTTP proxy servers: SGD supports the following authentication methods.

  • Negotiate (for NTLM authentication only)

  • Digest

  • NTLM

  • Basic

  • Anonymous (no authentication required)

For the Negotiate method you must use a Windows client device and must start the SGD Client manually.

If the HTTP proxy server supports multiple authentication methods, the SGD Client selects a method automatically. The selected method is based on the order of preference shown in the above list. Negotiate has the highest order of preference, Basic has the lowest order of preference.

2.2.3 PDF Printing Support

To be able to use PDF printing, a PDF viewer must be installed on the client device. SGD supports the following PDF viewers by default.

Client Platform

Default PDF Viewer

Microsoft Windows platforms

Adobe Reader, at least version 4.0

Sun Ray Software on Oracle Solaris (SPARC platforms)

GNOME PDF Viewer (gpdf)

Adobe Reader (acroread)

Sun Ray Software on Oracle Solaris (x86 platforms)

GNOME PDF Viewer (gpdf)

Oracle Linux

GNOME PDF Viewer (gpdf)

Evince Document Viewer (evince)

X PDF Reader (xpdf)

Mac OS X

Preview App (/Applications/Preview.app)

Note

The Adobe Reader PDF viewer must support the -openInNewWindow command option. The Preview App PDF viewer must support the open -a command option.

On Windows 8 platforms, the Reader app is not supported as a PDF viewer.

On tablet devices, the browser plug-in is used to display PDF files.

To be able to use a supported PDF viewer, the application must be on the user's PATH.

Support for alternative PDF viewers can be configured in the user's client profile.

2.2.4 Supported Smart Cards

SGD works with any Personal Computer/Smart Card (PC/SC)-compliant smart card and reader supported for use with Microsoft Remote Desktop services.