Mailers

Mailers are information or a messages published by the Bank, to communicate about the Banks Products, services and other information to its users. A Bank may send mailers to announce a limited period promotional product rate, launch of a product or service, etc.

Using this option, the system administrator creates Mailers which are sent to specific users, parties or user segments (all Retail / Corporate / Admin) users. Mailers can be customized to reach some or all users, to be sent now or on a specific date and time, in the future.

Pre-Requisites

• User must have a valid Login credentials
• Transaction access is provided to system administrator
• Approval rule set up for system administrator to perform the actions
• Enterprise roles are maintained in application

Workflow

Features Supported In Application

The Mailers module supports following features:

• Search and View Mailers
• Create Mailers
• Edit Mailers
• Delete Mailers

How to reach here:

Dashboard > Mailers

Mailers - Search and View

Using this option, system administrators can search and view the list of mailers created in the application. System Administrator enters the mailer code or mailer description to search the user, however blank search is also allowed.

The information will be displayed sorted by Date of creation

To search the mailer:

• Enter the search criteria, click Search.
  The search results appear on the Mailers screen.
  OR
  Click Clear if you want to reset the search parameters.
  OR
  Click Cancel if you want to cancel the transaction.

Field Description

Field Name	Description
Mailer Code	The unique key to identify the mailer.
Mailer Description	The description of the mailer corresponding to mailer code.
Search Results
Mailer Code	The mailer code.
Mailer Description	The description of the mailer corresponding to mailer code.
Date Created	The date on which the mailer was created.
Send Date	The date on which mailer is sent.
Status	The status of the mailer - viz., scheduled or sent.

To view the mailer details:

• In the Mailer - Search Results section, click the Mailer Code link of the record for which you want to view the details.
  The search results appear on the Mailers - View screen appears.

Mailer - View

Field Description

Field Name	Description
View
Mailer Code	The unique key to identify the mailer.
Mailer Description	The description of the mailer corresponding to the mailer code.
Send Date	The date on which the mailer was sent.
Send Time	The time on which the mailer was sent.
Priority	The priority of the mailer. The options are: Low Medium High
Mail
Mail Subject	The subject of the mailer.
Mail Body	The content of the main body of the mailer.
Recipients
Send To	The recipients of the mailer. The options are: All Corporate Users All Bank Admin All Retail Users User IDs Party IDs

• Click Edit to edit the mailer.
  OR
  Click Cancel the operation and navigate the user back to ‘Dashboard’.
  OR
  Click Back to navigate to the previous screen.
  OR
  Click Delete the delete the mailer.

Note: The Edit and Delete option is available only for Mailers that have a status as ‘Scheduled’.

Mailers - Create

This function allows the system administrator to create mailers. The system administrator creates the content of the mailers, specifies the date - when a mailer is to be sent, if the mailer has a high, medium or low priority, and the recipients at whom the mailer is directed.

To create a new mailer:

1. In the Mailers screen, click Create. The Mailers - Create screen appears.

Field Description

Field Name	Description
Mailer Code	Specify the unique key to identify the mailer.
Mailer Description	The description of the mailer corresponding to mailer code.
Send Date	The desired date and time for sending the mailer.
Priority	The priority of the mailer. The options are: Low Medium High
Mail
Mail Subject	The subject of the mailer.
Mail Body	The content of the main body of the mailer.
Recipients
Send To	The recipients of the mailer. The recipients can be: All Corporate Users All Bank Admin All Retail Users User IDs : This field is enabled, if you click the Add User IDs button. Party IDs : This field is enabled, if you click the Add Party IDs button.

2. In the Mailer Code field, enter the mailer id.
3. In the Mailer Description field, enter the mailer description.
4. From the Send Date list, select the appropriate date and time to send the mailer.
5. In the Priority field, select the priority to send the mailer.
6. In the Mail Subject field, enter the appropriate subject for the mailer.
7. In the Mail Body field, enter the appropriate content for the mailer.
8. To send the mailer, select the type of recipients.
9. Click Save to save the details.
   OR
   Click Add User IDs, if you want to add specific user ids as mailer recipients.
   OR
   Click Add Party IDs , if you want to add specific party ids as mailer recipients.
   OR
   Click Back to navigate to previous screen.
   OR
   Click Cancel the operation and navigate the user back to ‘Dashboard’.
   

• The Review screen appears. Verify the details, and click Confirm.
  OR
  Click Edit to make the changes if any.
  The user will be navigated back to the create screen.
  OR
  Click Cancel to cancel the transaction.

11. The success message of mailer creation appears along with the transaction reference number.
    Click OK to complete the transaction.

Mailers - Edit

This function enables the system administrator to edit the mailer details.

Note: This option is available only for Mailers, which have status as ‘Scheduled’.

To edit or update a mailer details:

1. Enter the search criteria, click Search.
   The search results appear on the Mailers screen.
   
2. In the Mailer - Search Results section, click the Mailer Code link of the record for which you want to edit the details.
   The search results appear on the Mailers - View screen appears.
3. Click Edit to edit the mailer. The Mailers - Edit screen appears
   OR
   Click Cancel to cancel the operation and navigate the user back to ‘Dashboard’.
   OR
   Click Back to navigate to the previous screen.
   

Field Description

Field Name	Description
Edit
Mailer Code	The unique key to identify the mailer. This field is not editable.
Mailer Description	The description of the mailer corresponding to mailer code.
Send Date	The desired date and time for sending the mailer.
Priority	The priority of the mailer. The options are: Low Medium High
Mail
Mail Subject	The subject of the mailer.
Mail Body	The content of the main body of the mailer.
Recipients
Send To	The recipients of the mailer. The options are: All Corporate Users All Bank Admin All Retail Users User IDs : This field is enabled, if you click the Add User IDs button. Party IDs : This field is enabled, if you click the Add Party IDs button.

4. View the defined values for fields, in an editable form.
5. Modify the required details.
6. Click Save to update the changes.
   OR
   Click Back to navigate to previous screen.
   OR
   Click Cancel to cancel the operation and navigate the user back to ‘Dashboard’.
7. The Review screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to make the changes if any.
   The user will be navigated back to the create screen.
   OR
   Click Cancel to cancel the transaction.
8. The success message of mailer update appears along with the transaction reference number.
   Click OK to complete the transaction.

Mailers - Delete

Using this option, the system administrator can delete the mailer.

Note: This option is available only for Mailers, which have status as ‘Scheduled’.

To delete the mailer:

• Enter the search criteria, click Search.
  The search results appear on the Mailers screen.
  
• In the Mailer - Search Results section, click the Mailer Code link of the record for which you want to delete the details.
  The search results appear on the Mailers - View screen appears.
• Click Delete. The application prompt the system administrator with a delete confirmation message with an option of Yes / No.

• Click Yes to continue.
  OR
  Click No to cancel the deletion process.
• The screen with success message appears. Click OK to complete the transaction.

FAQs

Can I attach a file while creating a Mailer?

No, option to attach files is currently not supported.

Till which date I can see the mailers which are already sent to the customers?

You can view already sent mailers till the date, data is available in the system. This will be based on the Bank’s purging policy.

Can I send mailers to specific customers?

Mailers can be sent to all the customers (Retail/corporate/Administrators) or to specific users by specifying the user ids or party ids.

Who will be the recipients of the mailers incase if mailers are targeted for specific party id/s?

The users to whom the party id is mapped as primary party will receive the mailers on scheduled date and time

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