Manage Security Questions

Application allows the system administrator user to set up security questions, which will then be used as another layer of security (Over & above the Login credentials), before a user (Retail/ Corporate) can complete transactions through the internet channel.

Through the Manage Security Questions functionality, the administrator user can create and modify security questions. He / She can add the security questions, if required.

Features Supported In Application

The following options are available to the administrator user as part of this maintenance:

• View Security Questions
• Edit Security Questions (Add new)
• Create Security Questions

Pre-requisites

• User must have a valid Login credentials
• Transaction access is provided to system administrator.
• Approval rule set up for system administrator to perform the actions.

How to reach here:

Administration Dashboard > Manage Security Questions

View Security Questions

System displays the existing security questions, for the Administrator user to view.

To view the existing t security questions maintenance:

Field Description

Field Name	Description
View
Questions This section displays the security question set.
Questions	The list of security questions set for users, as an added layer of security.

Note: first-time maintenance is not already done, a message will be displayed "Security Questions has not been set up yet". With a button alongside – ‘Set up now’.

1. Click Cancel to cancel the transaction.
   OR
   Click Backto go back to previous screen.
   OR
   Click Editto update the set of security questions. An editable screen appears.
   

Manage Security Questions - Edit

System Administrator can modify existing maintenance for security questions. User is allowed to add new set of questions.

To edit the security questions set:

1. Click View to view the security questions already set. The Manage Security Questions - View screen appears.
2. Click Edit. The Manage Security Questions – Edit screen with values in editable form screen appears.

Field Description

Field Name	Description
Edit
Questions This section displays the security questions .
Questions	The list of security questions.

3. Click adjacent to question to delete the particular question.
   OR
   Click Add More to add more security questions.
1. Type the new question to be added in the set.
4. Click Save to save the changes made.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   OR
   Click Back to go back to previous screen.
5. The Manage Security Questions – Review screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to make the changes if any.
   The Manage Security Questions – Edit screen with values in editable form screen appears.
   OR
   Click Back to go back to previous screen.
   The success message of security question setup appears along with the transaction reference number.
   Click OKto complete the transaction and navigate back to ‘Dashboard’.

Manage Security Questions - Create

As a part of first-time maintenance of Security Questions, the system administrator can set-up security questions.

To set security questions:

Manage Security Question Setup

Note: Since the security question maintenance is not available, message will be displayed "Security Questions have not been set up yet". Alongside a button – “Set up now”.

1. Click Set up now to set-up security questions. The Manage Security Questions - Create screen appears.

Field Description

Field Name	Description
Create
Questions
Questions	The list of security questions.

2. Type the security question to be added in set.

Note: Click adjacent to question to delete the particular question.

3. Click Add More to add more security questions.
1. Type the new question to be added in the set.
4. Click Save to save the changes made.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   OR
   Click Back to go back tom previous screen.
5. The Manage Security Questions – Review screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to make the changes if any.
   The Manage Security Questions – Edit screen with values in editable form screen appears.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   The success message of security question setup appears along with the transaction reference number.
   Click OKto complete the transaction and navigate back to ‘Dashboard’.

FAQs

Can I delete the existing security questions?

No, you can add more questions, but cannot delete the existing questions.

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