Set Security Questions

Using this option, the user can choose the security questions and maintain the corresponding answers, so that he will be asked the questions (from this set), as a second level of authentication while accessing / using the digital banking channel.

How to reach here:

Administration Dashboard > Toggle Menu > Set Security Question

As a part of first-time set-up of Security Questions, the user selects security questions, from those maintained in the application and provides the answers to these. He saves the answers. At the time of authentication, he’s asked these questions and he has to provide an answer that matches with the one he has saved earlier, as a part of the second level of validation.

Pre-requisites

• User must have a valid Login credentials
• Transaction access is provided to the user.

Workflow

User security questions setup – First Time Login

To do new set up for security questions:

User Security Question Setup

Note: Since security questions have not been set-up by the user, message will be displayed "Security Questions are not set up yet".

1. Click Set up now to set-up security questions. The User Security Question screen appears.

Field Description

Field Name	Description
User Security Questions
User ID	User Id of the logged in user.
Security Questions 1/2/3	Indicates the list of question for selection to add to the set.
Answer	The answers corresponding to the security question.

2. From the Security Questions 1/2/3 list, select the appropriate security question to be added in set.
3. In the Answers field, enter the answers corresponding to the security question.
4. Click Save to save the changes made.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   OR
   Click Back to go back tom previous screen.
5. The User Security Question – Review screen appears. Verify the details, and click Confirm.
   OR
   Click Back to make the changes if any.
   The User Security Question – Edit screen with values in editable form screen appears.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   The success message of security question setup appears along with the transaction reference number.
   Click OKto complete the transaction and navigate back to ‘Dashboard’.

User Security Questions - Edit

User can modify existing maintenance for security questions.

To edit the security questions set:

1. Click View to view the security questions already set. The User Security Question- View screen appears.
2. Click Edit. The User Security Question– Edit screen with values in editable form screen appears.

Field Description

Field Name	Description
User Security Questions- Edit
User ID	User ID of the logged in user.
Questions	The list of security question, which is the existing set, for the user.

3. From the Security Questions 1/2/3 list, view the existing questions. Modify if required.
4. In the Answers field, enter the answers corresponding to the security question.
5. Click Save to save the changes made.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   OR
   Click Back to go back tom previous screen.
6. The User Security Question– Review screen appears. Verify the details, and click Confirm.
   OR
   Click Back to make the changes if any.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
7. The User Security Question– Review screen appears. Verify the details, and click Confirm.
   OR
   Click Back to make the changes if any.
   The User Security Question– Edit screen with values in editable form screen appears.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   The success message of security question setup appears along with the transaction reference number.
   Click OKto complete the transaction and navigate back to ‘Dashboard’.

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