WORKING WINDOW

A transaction working window is the period in a day, when a transaction can be initiated, approved and processed. This is essentially like business hours, for a transaction. It is a time window within which electronic payments, such as domestic transfers, international transfers etc., must be submitted for an entry in the system so that the transaction is processed with same value date.

A working window is maintained, by the system administrator for each transaction for which the value date is applicable for processing. In order to enable such transactions on channel, it is mandatory to define the working window for all the days of a week as day 0 maintenance. By doing this maintenance, user defines the channel working window for each day of the week for a specific transaction. Further, administrator can also define the processing pattern if the transaction is initiated by customers after the window is closed. Transactions, that are initiated or approved outside of the working window, are either processed on the next value date or rejected. Transaction working window can also be maintained for specific date which will be considered as exceptional working window, e.g. maintenance for specific public holiday. Working window set for an exception, overrides the normal working window.

Administrator can set up two different weekly and exceptional working windows for a specific transaction for different user types (Retail and Corporate User).

Pre-Requisites

• Transaction access is provided to system administrator
• Approval rule set up for system administrator to perform the actions

Workflow

Features Supported In Application

The following options are available as part of this maintenance:

• Create a Weekly Transaction Working Window and an Exception for a particular date
• Search and View weekly Transaction working windows and Exceptions already maintained
• Delete or Edit transaction working windows / Exceptions maintained

How to reach here:

Administration Dashboard > Working Window

Transaction Working Window - Search

This function allows the system administrator to search the working windows already maintained. The search is available on the basis of specific date, transaction and user type.

The screen is broadly divided into:

• Normal Window
• Exception Window

To search the working windows:

1. Select the working window.
2. If you select Normal Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.

Search Normal Window

Field Description

Field Name	Description
Normal Window
Effective Date	Effective date of working window.
User Type	The type of user for whom the transaction working window is being maintained. The user types could be: Corporate User Retail User
Transaction	The specific financial transaction, for which a working window is maintained.
Search Result
Day of Week	Day of week for which the transaction working window is applicable.
Window Type	Type of working window for the transaction. The type can be: Limited Time Open All Day Closed All Day
From Time	Start time of transaction working window. This field is enabled if you select Limited Time from the Window Type field.
To Time	End time of transaction working window. This field is enabled if you select Limited Time from the Window Type field.
Other Details
Treatment Outside Normal Window	Indicates the treatment outside normal window: The options are: Process on Next Value Date Reject Transaction

3. View the working window - Current Working Window and Future working window (if any), with the effective date. This is split day wise. Go through the working window time for each day and also how processing is set-up, outside the working window.
4. Click Edit to edit the maintenance.
   OR
   Click Delete to delete the maintenance.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to cancel the transaction.

If you select Exception Window tab,

Search Exception Window

Field Description

Field Name	Description
Exception Window
Exception Date	Exception date for which the transaction is allowed during the specific date or date range. The exception date could be: Specific Date: Transaction allowed for a specific date. Date Range: Transaction allowed during a specified period.
Remarks	Reason for exception.
User Type	Type of user, whether the transaction exception is applicable for a retail or corporate user.
Exceptions
Date and Day	Day and date for which the exception is applicable.
Window Type	Transaction exception applicable window. Window types: Limited Time: Transaction is applicable for a limited time. Open all Day: Transaction can be done for the entire day. Close all Day: Transaction is closed for the whole day.
Time Range	Transactions are open during the specific time. This field is enabled, if you select Limited Time, option from the Window Type list.

5. Click the Exception Date field to launch the Detailed View screen.

Field Description

Field Name	Description
Window Type	Type of working window for the exception. Window types: Limited Time: Transaction is enabled, for the set limited time – the business hours of the transaction Open all Day: Transaction is enabled, for the entire day. Close all Day: Transaction is disabled, for the whole day.
Time Range	Business hours of the transaction. This field is enabled, if you select Limited Time, option from the Window Type list.

6. Click Edit to edit the maintenance.
   OR
   Click Delete to delete the maintenance.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to cancel the transaction.

Transaction Working Window - Create

System administrator can create new transaction working window maintenance for the selected transaction. Working window can be set as ‘Normal’ working window (for all days of the week) and ‘Exception Window’ .

To create normal window:

1. Select the working window.
2. If you select Normal Window tab,
1. Click Create.

Field Description

Field Name	Description
Effective Date	Effective date of working window.
User Type	The type of user for whom the transaction working window is being maintained. The user types could be: Corporate User Retail User
Transaction	The specific financial transaction, for which a working window is maintained.
Window Type	Type of working window for the transaction. The type can be: Limited Time Open All Day Closed All Day
From Time	Start time of transaction working window. This field is enabled if you select Limited Time from the Window Type field.
To Time	End time of transaction working window. This field is enabled if you select Limited Time from the Window Type field.
Other Details
Treatment Outside Normal Window	Indicates the treatment outside normal window: The options are: Process on Next Value Date Reject Transaction

2. From the Effective Date list, select the start date of the transaction working window.
3. From the Window Type, select the appropriate option.
4. If you select the Window Type as Limited Time, from the From Time / To Time list select the start and end time of the transaction working window.
5. In the Other Details section, from the Treatment Outside Normal Window field, select the appropriate option.
3. Click Save to create the transaction working window.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to cancel the transaction.
4. The Review screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to modify details if any.
   OR
   Click Cancel to cancel the transaction.
5. The success message appears along with the transaction reference number. Click OK to complete the transaction.

To create Exception window:

1. Select the working window.
2. If you select Exception Window tab,
1. Click Create.

Field Description

Field Name	Description
Exception Date	Exception date or date range, when processing for a transaction, overrides that set in the normal transaction working window. The exception date could be: Specific Date: Exception for a single day Date Range: Exception for a date range
Remarks	Reason for exception for e.g. a national holiday.
User Type	Type of user, whether the transaction exception is applicable for a retail or corporate user.
Exceptions	Type of working window for the transaction. Window types: Limited Time Open all Day Close all Day
Window Type	Type of working window for the exception. Window types: Limited Time: Transaction is applicable for a limited time. Open all Day: Transaction can be done for the entire day. Close all Day: Transaction is closed for the whole day.
Time Range	Business hours of the transaction. This field is enabled, if you select Limited Time, option from the Window Type list.

2. From the Exception Date list, select the start date of the working window - exception.
3. From the Window Type, select the appropriate option.
4. If you select the Window Type as Limited Time, from the From Time / To Time list select the start and end time of the working window - exception.
3. Click Save to create the transaction working window.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to close the exception creation process.
4. The Review screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to modify details if any.
   OR
   Click Cancel to cancel the transaction.
5. The success message appears along with the transaction reference number. Click OK to complete the transaction.

Transaction Working Window - Edit

System administrator can modify existing working window maintenance. In case of normal working window, edit is allowed only if the effective date is a future date. In case of exception working window, future window can be edited current exceptional window can also be edited if the set time is less than the actual time.

To modify normal window:

1. Select the working window.
2. If you select Normal Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.
3. Click Edit to edit the working window, from the Detailed View page.
   OR
   Click Delete to delete the maintenance.

Field Description

Field Name	Description
Effective Date	Effective date of working window.
User Type	The type of user for whom the transaction working window is being maintained. The user types could be: Corporate User Retail User
Transaction	The specific financial transaction, for which a working window is maintained.
Window Type	Type of working window for the transaction. The type can be: Limited Time Open All Day Closed All Day
From Time	Start time of transaction working window. This field is enabled if you select Limited Time from the Window Type field.
To Time	End time of transaction working window. This field is enabled if you select Limited Time from the Window Type field.
Other Details
Treatment Outside Normal Window	Indicates the treatment outside normal window: The options are: Process on Next Value Date Reject Transaction

4. View the effective date, from when the modified maintenance will be effective. Modify if required.
5. The user can view the days of the week – from Monday through Sunday with a drop-down of three values against each day( Open all Day, Closed all day, Limited Time)

Note: For open all day and closed all day options, system defaults the from and to time values of– 00:00 and 23:59 hours, for the former and 00:00 hours, for the latter. For the limited time option, specify the from and to time, to define the transaction working window.

6. View the preferred processing, when transaction is initiated or approved outside of the working window.
   Either Process on Next Value Date or Reject Transaction Modify if required.
3. Click Save to create the transaction working window.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to close the exception creation process.
4. The Review screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to modify details if any.
   OR
   Click Cancel to cancel the transaction.
5. The success message appears along with the transaction reference number. Click OK to complete the transaction.

To modify exception window:

1. Select the working window.
2. If you select Exception Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.
3. Click Edit to edit the working window - exception, from the Detailed View page.
   OR
   Click Delete to delete the maintenance.

Field Description

Field Name	Description
Exception Date	Exception date or date range, when processing for a transaction, overrides that set in the normal transaction working window. The exception date could be: Specific Date: Exception for a single day Date Range: Exception for a date range
Remarks	Reason for exception for e.g. a national holiday.
User Type	Type of user, whether the transaction exception is applicable for a retail or corporate user.
Transaction	The specific transaction, for which exception is being maintained.
Window Type	Type of working window for the exception. Window types: Limited Time: Transaction is applicable for a limited time. Open all Day: Transaction can be done for the entire day. Close all Day: Transaction is closed for the whole day.
Time Range	Business hours of the transaction. This field is enabled, if you select Limited Time, option from the Window Type list.

3. Update the required details.
4. Click Save to create the transaction working window.
   OR
   Click Back to navigate to the previous screen.
   OR
   Click Cancel to cancel the transaction.
5. The Review screen appears. Verify the details, and click Confirm.
   OR
   Click Edit to modify details if any.
   OR
   Click Cancel to cancel the transaction.
6. The success message appears along with the transaction reference number. Click OK to complete the transaction.

Transaction Working Window - Delete

System administrator can delete existing working window maintenance. User is allowed to delete future dated maintenances.

To delete normal window:

1. Select the working window.
2. If you select Normal Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.
3. Click Edit to edit the working window, from the Detailed View page.
   OR
   Click Delete to delete the working window, from the Detailed View page.

To delete exception window:

1. Select the working window.
2. If you select exception Window tab,
1. Enter the search criteria like Transaction, Effective Date, or User Type.
2. Click Search, displays results based on search criteria.
   OR
   Click Clear to clear the search parameters.
   OR
   Click Cancel to cancel the transaction.
3. Click Edit to edit the working window, from the Detailed View page.
   OR
   Click Delete to delete the working window - exception, from the Detailed View page.

• The user can delete a future transaction working window or an exception with an effective date in the future.
• Navigate to the particular working window or the exception and click on Delete.
• The system displays a pop-up message with Confirm and Cancel buttons. On confirming deletion, system displays a transaction successful message, provides a reference number and the status of the maintenance (e.g. pending approval)
• If the user chooses to cancel the transaction, he’s directed to the admin dashboard

FAQs

Can I set the transaction working window from the current date?

No, you cannot set the transaction working window date from current date. You can set that from future date.

If a particular day, have both a normal working window set, and an exception – which will take precedence?

The working window set for an exception, overrides the normal working window set.

If the normal working window for a transaction is set for Open all Day and an Exception is set as Closed all Day, will I be able to initiate transaction, on that day?

No, I will not be able to initiate the transaction on that day. The transaction will either have the next working day’s value date or be rejected.

Can I delete or edit current applicable normal working window?

No, current applicable normal working window cannot be edited or deleted. User can add a new window with future effective date.

Can I set ‘behavior of transaction outside working window’ for exceptional days?

No, behavior of transaction outside working window for exceptional date maintenance will remain same as normal window maintenance.

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