A transaction working window is the period in a day, when a transaction can be initiated, approved and processed. This is essentially like business hours, for a transaction. It is a time window within which electronic payments, such as domestic transfers, international transfers etc., must be submitted for an entry in the system so that the transaction is processed with same value date.
A working window is maintained, by the system administrator for each transaction for which the value date is applicable for processing. In order to enable such transactions on channel, it is mandatory to define the working window for all the days of a week as day 0 maintenance. By doing this maintenance, user defines the channel working window for each day of the week for a specific transaction. Further, administrator can also define the processing pattern if the transaction is initiated by customers after the window is closed. Transactions, that are initiated or approved outside of the working window, are either processed on the next value date or rejected. Transaction working window can also be maintained for specific date which will be considered as exceptional working window, e.g. maintenance for specific public holiday. Working window set for an exception, overrides the normal working window.
Administrator can set up two different weekly and exceptional working windows for a specific transaction for different user types (Retail and Corporate User).
Pre-Requisites
Workflow
Features Supported In Application
The following options are available as part of this maintenance:
How to reach here:
Administration Dashboard > Working Window
This function allows the system administrator to search the working windows already maintained. The search is available on the basis of specific date, transaction and user type.
The screen is broadly divided into:
To search the working windows:
Search Normal Window
Field Name |
Description |
---|---|
Normal Window |
|
Effective Date |
Effective date of working window. |
User Type |
The type of user for whom the transaction working window is being maintained. The user types could be:
|
Transaction |
The specific financial transaction, for which a working window is maintained. |
Search Result |
|
Day of Week |
Day of week for which the transaction working window is applicable. |
Window Type |
Type of working window for the transaction. The type can be:
|
From Time |
Start time of transaction working window. This field is enabled if you select Limited Time from the Window Type field. |
To Time |
End time of transaction working window. This field is enabled if you select Limited Time from the Window Type field. |
Other Details |
|
Treatment Outside Normal Window |
Indicates the treatment outside normal window: The options are:
|
If you select Exception Window tab,
Search Exception Window
Field Name |
Description |
---|---|
Exception Window |
|
Exception Date |
Exception date for which the transaction is allowed during the specific date or date range. The exception date could be:
|
Remarks |
Reason for exception. |
User Type |
Type of user, whether the transaction exception is applicable for a retail or corporate user. |
Exceptions |
|
Date and Day |
Day and date for which the exception is applicable. |
Window Type |
Transaction exception applicable window. Window types:
|
Time Range |
Transactions are open during the specific time. This field is enabled, if you select Limited Time, option from the Window Type list. |
Field Name |
Description |
---|---|
Window Type |
Type of working window for the exception. Window types:
|
Time Range |
Business hours of the transaction. This field is enabled, if you select Limited Time, option from the Window Type list. |
System administrator can create new transaction working window maintenance for the selected transaction. Working window can be set as ‘Normal’ working window (for all days of the week) and ‘Exception Window’ .
To create normal window:
Field Name |
Description |
---|---|
Effective Date |
Effective date of working window. |
User Type |
The type of user for whom the transaction working window is being maintained. The user types could be:
|
Transaction |
The specific financial transaction, for which a working window is maintained. |
Window Type |
Type of working window for the transaction. The type can be:
|
From Time |
Start time of transaction working window. This field is enabled if you select Limited Time from the Window Type field. |
To Time |
End time of transaction working window. This field is enabled if you select Limited Time from the Window Type field. |
Other Details |
|
Treatment Outside Normal Window |
Indicates the treatment outside normal window: The options are:
|
To create Exception window:
Field Name |
Description |
---|---|
Exception Date |
Exception date or date range, when processing for a transaction, overrides that set in the normal transaction working window. The exception date could be:
|
Remarks |
Reason for exception for e.g. a national holiday. |
User Type |
Type of user, whether the transaction exception is applicable for a retail or corporate user. |
Exceptions |
Type of working window for the transaction. Window types:
|
Window Type |
Type of working window for the exception. Window types:
|
Time Range |
Business hours of the transaction. This field is enabled, if you select Limited Time, option from the Window Type list. |
System administrator can modify existing working window maintenance. In case of normal working window, edit is allowed only if the effective date is a future date. In case of exception working window, future window can be edited current exceptional window can also be edited if the set time is less than the actual time.
To modify normal window:
Field Name |
Description |
---|---|
Effective Date |
Effective date of working window. |
User Type |
The type of user for whom the transaction working window is being maintained. The user types could be:
|
Transaction |
The specific financial transaction, for which a working window is maintained. |
Window Type |
Type of working window for the transaction. The type can be:
|
From Time |
Start time of transaction working window. This field is enabled if you select Limited Time from the Window Type field. |
To Time |
End time of transaction working window. This field is enabled if you select Limited Time from the Window Type field. |
Other Details |
|
Treatment Outside Normal Window |
Indicates the treatment outside normal window: The options are:
|
Note: For open all day and closed all day options, system defaults the from and to time values of– 00:00 and 23:59 hours, for the former and 00:00 hours, for the latter. For the limited time option, specify the from and to time, to define the transaction working window.
To modify exception window:
Field Name |
Description |
---|---|
Exception Date |
Exception date or date range, when processing for a transaction, overrides that set in the normal transaction working window. The exception date could be:
|
Remarks |
Reason for exception for e.g. a national holiday. |
User Type |
Type of user, whether the transaction exception is applicable for a retail or corporate user. |
Transaction |
The specific transaction, for which exception is being maintained. |
Window Type |
Type of working window for the exception. Window types:
|
Time Range |
Business hours of the transaction. This field is enabled, if you select Limited Time, option from the Window Type list. |
System administrator can delete existing working window maintenance. User is allowed to delete future dated maintenances.
To delete normal window:
To delete exception window:
FAQs
Can I set the transaction working window from the current date?
Can I delete or edit current applicable normal working window?
Can I set ‘behavior of transaction outside working window’ for exceptional days?