TERM DEPOSIT ACCOUNT APPLICATION

The term deposit account application has been created so as to enable customers to apply for a term deposit account by providing details of the deposit to be opened along with minimal personal details.

The application tracker has been built to enable tracking of the application once it has been submitted. The application tracker also enables the applicant to retrieve and complete an application that has been saved.

Term Deposit Workflow

Following are the steps involved as part of application submission:

• Deposit Requirements: In this section, you can specify the deposit amount, tenure, payout frequency, identify the holding pattern of the account, i.e. whether the account is to be jointly held and subsequently identify if the co-applicant is an existing customer of the bank or a new user.
• Applicant Information: The applicant information sections consist of details such as basic personal information, identity, contact, and employment information of the applicant.
• Fund Your Deposit: As part of this section, you need to specify funding details such as the method through which you will fund the initial deposit on your account and to specify details of funding including amount to be funded and subsequent account or card details from which the amount is to be debited.
• Review and Submit: This section displays the summary of the application. You can verify details submitted as part of the application and can modify any if required.
• Confirmation: This section displays a message confirming that the application has been submitted along with account number and additional steps that might be required to be taken by the applicant or the bank

How to reach here:

Dashboard > Term Deposits

To apply for term deposit

1. Select Term Deposit product on the product showcase.
2. The product selection screen is displayed.

3. Click the Proceed option available on the desired product card. The Term Deposit Offers screen is displayed.

4. Click the Apply option available on the desired offer card. The Orientation screen of the specific term deposit offer is displayed containing details informing the applicant about the steps involved in the application, details required for application and eligibility criteria.

5. Click Continue, if you are a new user or unregistered user.
   OR
   Click Login if you are a registered user. For more information on the application of an existing user, view the Existing User section in this document.
   OR
   Click Cancel to abort the application process.
6. The term deposit requirement screen is displayed.

Term Deposit Requirement

Field Description

Field Name	Description
Help us understand your term deposit requirements
Deposit Amount	Specify deposit amount and currency in which the account is to be opened.
Tenure	Specify the time period for which the term deposit is to be opened.
Interest Payout Frequency	Select an interval at which the interest amount is to be paid. The interest payout frequency could be: Yearly Half Yearly Monthly Maturity
Is there a co-applicant	You can identify if you need to add a co-applicant.
Is Co-applicant an existing user	Indicates whether co-applicant is an existing user. This field is displayed, if you select Yes, in the Is there a Co-Applicant ? field.
Co-applicant Customer ID	You are required to enter the co-applicant’s customer ID, if the co-applicant is an existing user. This field is displayed, if you select Yes, in the Is Co-Applicant an existing user ? field.
Send Verification Code via	Indicates the channel on which the verification code is to be sent. The options are: Co-applicants registered email address Co-applicants registered phone number This field appears, if you select Yes, in the Is Co-Applicant an existing user ? field.

7. If there is a co-applicant as part of the application select Yes in the Would you like to add a co-applicant? field.
   OR
   Select No if there is a single applicant.
8. If the co-applicant is an existing user select Yes in the Is co-applicant an existing user? field.
   OR
   Click No if the co-applicant is not an existing user.
9. If you have selected option Yes in the Is co-applicant an existing user? field, enter the co-applicant’s customer ID in the Co-applicant Customer ID field.
10. Once the co-applicant’s customer ID is entered, it needs to be verified. In the Send Verification Code via field, select the appropriate option to receive the verification code.
11. Click Verify.The Verification screen is displayed.
12. In the Verification Code field, enter the verification code and click Submit.
13. The code verified message is displayed. Click Continue.
    The application landing page is displayed on which all the section headings (Primary Information, Proof of Identity, Contact Information, Employment Information, and Fund Your Deposit.
    

If a co-applicant has been added, the sections in which the co-applicants personal information can be captured are also displayed as section headings.

• The sections of the application form are displayed on this page. You can start entering information in each section starting with the first section i.e. Primary Information.

Primary Information

In the primary Information screen enter the appropriate information like, salutation, first name, last name, date of birth, citizenship, etc.

Field Description

Field Name	Description
Salutation	Select your salutation. Examples are. Mr Ms Mrs Others
First Name	Enter your first name.
Middle Name	Enter your Middle Name. This field is optional
Last Name	Enter your Last name.
Date of Birth	Enter your date of birth. The system validates your date of birth so as to identify whether you have attained age of majority.
Gender	Select your gender.
Marital Status	Select applicable marital status from the list. The options are: Married Single Divorced Separated Widowed De facto Undisclosed
Number of Dependents	Specify number of people dependent on you.
Country of Citizenship	Select your country of citizenship.
Permanent Resident	You are required to identify whether you are a permanent resident.
Country of Residence	Select your country of residence. This field is displayed if you select No in the Permanent Resident field.

2. Click Continue . The Proof of Identity section is displayed.

Proof of Identity

In the proof of identity section enter the identity details such as, identity type, ID number, and expiry date.

Field Description

Field Name	Description
Identity
Type of Identification	Select the identification that you want to provide as proof of identity. The identification type could be: Passport Driving License
ID Number	Enter your Identification number corresponding to the identification type.
Expiration Date	Enter the date on which your identification document will expire. This date can be found printed on your identification document. The system will validate if the expiration date has passed or if it is a valid date i.e. not one that is too ahead in the future (the number of years will be defined by the bank) and will display an appropriate error message. In this case, you can either modify the expiration date or select a different ID to submit as proof of identity, one that has a valid expiration date.

3. Click Continue to save the identification information.
4. The Contact Information section is displayed.

Contact Information

In the contact information section enter the contact details such as, accommodation type, address, city, state, zip, email ID, etc.

You will be required to enter details of your previous residence if you have stayed at your current residence for less than the amount of time required. This amount of time is defined by the bank in terms of years.

Contact Information (Current and Previous Residential Address)

Field Description

Field Name	Description
Residential Address
Country	Enter the country name in which you reside.
Address 1-2	Enter your Address details.
City	Enter the name of the city in which you reside.
State	Select the state from the list.
Zip Code	Enter your Zip code.
Staying Since	Date since which you have been residing at the current address. If you identify a date that is less than the minimum amount of time required for you to have resided in the current residence, the system will display fields in which you can specify your previous residence address.
Accommodation Type	The type of accommodation in which you reside. The accommodation types are: Company Provided Inherited Leased Owned Parental Rented Other
Previous Residential Address
Country	Select the country where you resided previously.
Address Line 1-2	Enter address details of your previous residence.
City	The city in which you resided previously.
State	The state in which you resided previously.
Zip Code	Enter the zip code where you resided previously.
Accommodation Type	The type of accommodation in which you resided previously. The accommodation types are: Company Provided Inherited Leased Owned Parental Rented Other
Email
Email	Enter your email address.
Please confirm your email ID	Re-enter your email ID to confirm the same.
Phone Number
Phone Type	Select the phone number type that you want to define as primary contact number. The options are: Personal Mobile Work Mobile Home Phone Work Phone
Primary Phone Number	Enter your phone number corresponding to the selected phone type.
Add an alternate phone number	You can select Yes if you want to add an alternate phone number. It is not mandatory to add an alternate phone number.
Phone Type	Type of phone number that is being added as an alternate number. The options are: Personal Mobile Work Mobile Home Phone Work Phone This field is displayed if you select Yes in the Add an alternate phone number field.
Alternate Phone Number	Alternate phone other than primary phone number. Phone number corresponding to the selected alternate phone type.
Default as that of Primary Applicant	Specify whether address details of co-applicant are same as primary applicant. This field is displayed if you select Yes in the Is there a co-applicant field in the requirement screen.

• Click Continue to save the contact information.
• The Employment Information section is displayed.

Employment Information

In this section enter details of your employment over a defined period starting with your current primary employment. The details required are type of employment, employment status, and if you are salaried or self-employed, the company or employer name and date on which specific employment was started.

The additional employment details section is displayed if the current employment is less than a specified period.

Field Description

Field Name	Description
Employment Type	Occupation type of the applicant. The types are: Salaried Self Employed Others
Employment Status	Occupation status of the applicant. The options are: Part Time Full Time If employment type selected is Others, then there will be a set of options listed for selection like Home duties, Student, Unemployed etc.
Employer Name	Name of the company or firm in which the applicant is employed.
Start Date	Employment start date of the applicant.
Designation	Designation of the applicant.
Gross Annual Salary	Annual salary of the applicant.
Country	Country name in which the applicant is employed.
Address Line 1-2	Enter your employer’s address.
City	Enter the city in which you are currently employed.
State	Select the state name where you are currently employed.
Zip Code	Specify the zip code of the location where you are currently employed.

3. Click Add to update the employment information.
4. Click to add more than one employment information.
   

• Click to edit the employment information.

2. The Fund Your Deposit section is displayed.

Fund Your Deposit

In this section, specify funding details such as the method through which you will fund the initial deposit on your account and to specify details of funding including account or card details from which the amount is to be debited.

Field Description

Field Name	Description
Your Funding Source
I will use my Credit Card	Select this option if you wish to transfer funds from your credit card.
I will fund my deposit later	Select this option if you do not wish to fund your deposit at this stage and will do it subsequently.
I will use my Debit Card	Select this option if you wish to transfer funds from your debit card.
I will transfer funds from another account with the bank (Your savings or checking account)	Select this option if you wish to transfer funds from your savings or checking account held with the bank. This option will be available only if you are an existing customer of the bank.
Account Number	This field will be displayed only if you have selected the option to fund your account from one of your savings or checking accounts held with the bank. All your active savings and checking accounts that are held with the bank will be displayed in a dropdown and will be available for selection with the exception of any accounts that are in a debit block state.
The following fields are displayed if you opt to fund your account via an account held with another bank
Account Number	All your linked savings and checking accounts will be displayed in this dropdown and will be available for selection.
Account Name	This field will be displayed once you have selected an account. This field will display the name of your account.
Bank ID	The ID of the bank in which your account is held. This field will be displayed once you have selected an account.
Bank Branch	The branch at which your account is held. This field will be displayed once you have selected an account.
The following fields are displayed if you opt to fund your account via credit card or debit card:
Card Type	Enter your card’s network provider. E.g. VISA, American Express, Discovery, etc.
Card Number	Enter your card number as it is printed on the card.
Expiration Date (Month and Year)	Enter the month and year on which your card expires.
Name on Card	Enter your name as it is printed on the card.
Security Code	Enter the security code of your card. Your security code is the three digit number printed on the back of your card. On an American express credit card, it is the four digit number printed on the front of your card just above your card number.

3. Click Continueto proceed with the term deposit application process.
   

4. The review screen appears.

It will display all the information you have entered in the application. You can verify that all the information provided by you is correct and make any changes if required.

5. Click to edit information in any of the section.
6. Once you have verified all the information, click Submit.
7. The generated account number is displayed on the confirmation page along with the next set of steps to be performed by the applicant.

• If you are not a registered channel user, you will have an option to register for channel access. Click Register.

Register User

To register:

• In the Email field, enter the email address.
• To confirm enter the email ID in the Confirm Email field.
• Click Verify link to verify the entered email address.
  • In the Verification Code field, enter the verification code sent on the defined email ID.
  • Click Resend Code, if the code is not received.
  • Click Submit. The successful email verification message is displayed.
• In the Password field, enter the password required for log-in.
• To confirm enter the password in the Confirm Password field.

Register Applicant

Field Description

Field Name	Description
Email	Enter the email ID with which you would like to register.
Confirm Email	To confirm the email ID re-enter the email ID entered in the Email field.
Verify	Click on this link to verify the email ID entered. A unique security code will be sent to the email address defined and a pop up window will be opened in which you can verify the email ID by entering the security code in the specified field.
Password	Enter a password to be used for the purpose of registration. You will be required to enter this password when you log-in to the system in the future.
Confirm Password	To confirm the password re-enter the password entered in the Password field.

• Click Register.

Field Description

Field Name	Description
Verification Code	Enter the security code sent to the email ID you have defined in the registration screen.

• Click Submit to submit the verification code. On successful verification, a message stating that verification has been completed successfully will be displayed.
  OR
  Click Resend Code if you wish for the system to send you a different security code.
  OR
  Click Cancel to cancel the close the screen and return to the registration screen.

Register Applicant - Confirm

Field Description

Field Name	Description
Email	Specify the email ID of the co-applicant for registration. This field will be displayed only if the co-applicant involved in the application is not registered with the bank.

• Click Send Link to send registration link to the co-applicant.
  OR
  Click Track Application to navigate to application tracker to view the applications status.
  OR
  Click Go To Homepage to navigate to the product showcase.

Cancel an Application

The option to cancel the application is provided throughout the application and you can opt to cancel the application at any step.

To cancel an application

• Click Cancel. The cancel application screen is displayed. You will be able to select a reason for which you are cancelling the application.
• Click Cancel and Exit. The application is cancelled.

Cancel Application

Field Description

Field Name	Description
Reason for Cancelling	Indicate the reason for which you are cancelling the application. This is an optional step. The cancellation reason could be: Difficulty in completing the form Insufficient time Need more product details Incorrect product selection Others
Please Specify	This field is displayed if you have selected the option Others as Reason for Cancelling. Enter the reason for which you are cancelling the application in this field.

• Select the appropriate reason for which you are cancelling the application.
• Click Cancel and Exit to cancel and exit the application. A message confirming that the application has been cancelled is displayed.
  OR
  Click Return to Application to return to the application.

• Click Go To Homepage to navigate to the product showcase page.

Save for Later

Following scenarios are applicable for save for later.

• If the applicant is a registered user and he/she is already logged in then the applicant will be displayed a confirmation page indicating submission saved successfully.
• If the applicant is a new user i.e. who is not registered for channel access, then he/she will be required to register while saving the application. The following steps are involved in the process of saving an application in this scenario.

All saved applications will be available in the app tracker under the In Draft tab. You can select any application to resume the application submission process

To save an application

• Click Save for Later. The Save and Complete Later screen is displayed.

For cases wherein the applicant is not a registered user.

• In the Email field, enter the email address.
• To confirm enter the email ID in the Confirm Email field.
• Click Verify link to verify the entered email address.
  • In the Verification Code field, enter the verification code sent on the registered email ID.
  • Click Resend Code, if the code is not received.
  • Click Submit. A message stating that the email ID has been verified successfully is displayed.
• In the Password field, enter the password required for log-in.
• To confirm enter the password in the Confirm Password field.

Save and Complete Later

Field Description

Field Name	Description
Email	Enter the email ID with which you would like to register.
Confirm Email	To confirm the email ID re-enter the email ID entered in the Email field.
Verify	Click on this link to verify the email ID entered. A unique security code will be sent to the email address defined and a pop up window will be opened in which you can verify the email ID by entering the security code in the specified field. Refer the Verify sub section under section Register User for further information on verification.
Password	Enter a password to be used for the purpose of registration. You will be required to enter this password when you login to the system in the future.
Confirm Password	To confirm the password re-enter the password entered in the Password field.

• Click Save Application .
  OR
  Click Cancel Application to cancel the application.
  OR
  Click Return to Application to navigate to the application screen.
  

• Click Track your Application to navigate to the application tracker to view the application status.
  OR
  Click Go to Homepage to navigate to the product showcase.

Existing User

An application form being initiated by an existing user will differ from that of one being initiated by a new/unregistered user. If you are applying for a checking account product as an existing user, once you login to the banking system after having entered your login credentials, the application form will be displayed with all your personal details pre-populated in the respective fields and sections. You will, hence, be required to only specify details pertaining to the checking account. The sections that will be pre-populated with your information are Primary Information, Proof of Identity, Contact Information and Employment Information.

Application Tracker

The Application Tracker enables you to view the progress of submitted applications and also to retrieve and complete applications that have been saved. Through the application tracker you can perform the following actions:

• View submitted application: The application tracker enables you to view details of submitted application which includes viewing status history and application summary.
• View application in draft: While filling out an application form, if you opt to save the application instead of submitting it, the application is saved in the app tracker as an ‘In Draft application’. You can select any of the applications available under this tab in order to complete and submit that application.

To track an application:

• Click Track Application on the dashboard. The Login screen is displayed.
• Enter the registered email ID and password, click Login.
• The Application Tracker screen is displayed. By default the submitted application view is displayed.

Submitted Application - Term Deposit

Field Description

Field Name	Description
Term Deposit Offer Name	The name of the term deposit offer for which the application has been made.
Deposit Amount	The amount for which the deposit was applied.
Application ID	The application reference number as generated by the bank at the time the application was submitted.
Progress Bar	The current status of the application is displayed graphically with the help of a progress bar.
Applicant Name	The names of both the primary and co-applicant will be displayed here. If no co-applicant has been added, only the primary applicant’s name will be displayed.
Submitted On	The date on which the application was submitted.
Status	The current status of the application.

• Select the application card.
• The Application Details screen is displayed with options to view additional details of the application and pending tasks, if any.

Application Tracker Details

Field Description

Field Name	Description
Term Deposit Offer Name	The name of the offer for which the application has been made.
Deposit Amount	The amount for which the deposit was applied.
Application ID	The application reference number as generated by the bank at the time the application was submitted.
Progress Bar	The current status of the application is displayed graphically with the help of a progress bar.
Applicant Name	The names of both the primary and co-applicant will be displayed here. If no co-applicant has been added, only the primary applicant’s name will be displayed.
Submitted On	The date on which the application was submitted.
Status	The current status of the application.
Account Number	The account number generated by the bank.

• Click any section heading to view details or to take required action on the application.

This screen displays a summary of your term deposit application. You can click on the View Complete Application link provided on the screen to view the complete application in PDF format.

Field Description

Field Name	Description
Term Deposit Offer Name	The name of the savings account offer that you applied for.
Term	The term of the deposit.
Account Type	The type of account i.e. individual or joint.
Interest Rate	The interest rate applicable on the deposit.
Account Holders	The names of the applicants.
Interest Payment	The interest payment frequency.
Deposit Amount	The amount for which the deposit was applied.
Maturity Date	The date on which the deposit will mature.

• Click View Complete Application to view details of the entire application in a PDF.

This section displays the status history of the application i.e. the various stages through which the application has passed along with the current status.

Field Description

Field Name	Description
Status History
State	The status of the application.
Remarks	Displays the remarks, if any.
Acted By	User ID of the person who has processed the account application.
Updated On	The date on which the specific status was updated.

Cancel Application

The option to cancel the application once submitted is provided in the application tracker and is available only if the application has not yet been processed to completion.

In order to cancel an application from the app tracker, select the Cancel option available on the application tracker details page and follow on with confirming the cancellation.

FAQs

I am an existing customer of the bank but do not have channel access, how can I proceed?

You can register yourself as a channel user through the ‘Register’ option available on the portal page and provide the required details.

Can I proceed with the application if I am not an existing channel user?

Yes. You can continue filling in the application details as a guest user and need not necessarily login.

Why am I required to specify whether I am a first time home buyer or not, in the application?

This information may be required by the bank to decide on the subsidy, if any, granted by the government for first time home buyers.

Does the Co-Applicant also need to login for the system to populate the information if he/she is an existing channel user?

No. The co-applicant’s customer ID needs to be entered by the primary applicant if he/she is an existing user. A verification code will be sent to the co-applicants email ID and/or mobile number. Once the verification process is successful, the co-applicant’s details will be populated.

Why am I asked to capture previous residential address details?

The bank has a resident stability policy in place wherein if the applicant is staying at the current address for less than a defined term then he/she needs to define the previous residential address.

My co-applicant and I live in the same house, do I need to enter address details again while defining co-applicant information?

No. There is an option in the co-applicant contact information section to default the primary applicant’s address in that of the co-applicant’s residential address fields.

Why am I being asked to capture previous employment details?

The bank has a employment stability policy in place wherein if the applicant has not completed a defined term in the current organization then he/she needs to define previous employment details.

I have saved the application. Can my co-applicant resume the application from the application tracker?

Yes. The co-applicant needs to be a registered channel user to login to the application tracker and resume the application.

Can the co-applicant perform all the pending tasks in the application tracker?

Yes, the co-applicant has all the rights as that of the primary applicant.

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