Credit Cards

Credit Card is a plastic card issued by a financial institution that involves the card holder and the financial institution entering into an agreement that the card holder will pay the institution back in the future so that they can purchase something at present. The financial institution lends the card holder the money that they use to make the purchase and expects that the customer pays them back over a period of time (generally a month). The card holder is required to pay the entire amount back including a fee or interest charge if the amount is not paid back in full by the due date.

Credit cards are used by customers to make purchases online or at a point of sale (POS). The card holder’s borrowing limit is pre-set based on the individual’s credit rating.

The application enables customers to manage cards effectively and efficiently. Through the credit card module, a customer is able to perform a variety of functions such as viewing credit card details and statements, applying for automatic and adhoc payment of credit card dues, initiating service requests such as request for a change in card billing cycle, request for PIN etc. Additionally the customer can also apply for a new credit card from the credit card dashboard. A facility is also provided to view the details of an add-on card issued under primary card and perform a variety of functions. (Add-on credit card is an additional credit card that is issued under a primary card. The card can be issued for family members, parents, spouse or children, depending on the terms and conditions attached with the card).

This user manual covers all the services provided in the system with regards to credit cards.

Features Supported In Application

The retail credit card module supports the following features:

• Credit Card Widget
• View Credit Card Details
• Credit Card Bill Payment
• Manage Auto Pay Instruction
• View and change Card Bill Cycle
• Update Cash and Credit Limits
• Request PIN
• Reset PIN
• Block Credit Card
• Cancel Credit Card
• Request for Add-on Card
• View Inactive /Hotlisted/canceled Credit Credit Cards
• View Statement
• View and Redeem Rewards Points

Prerequisites

• Transaction access is provided to retail user
• Credit cards are maintained in the credit card host system under a party ID mapped to the user
• User has valid user credentials to login into application

Credit Card Widget

The credit card widget provides the customer with a holistic view of all his credit cards held with the bank. Additional features available to make credit card payments, block the credit card, to apply for new credit card, and view of inactive cards.

Click on Credit Cards component to view in detail.

Dashboard Overview

Credit Cards

This section lists number of active and inactive credit cards that the customer holds with the bank. Credit Cards (Active) : Lists all active credit cards of the customer regardless of whether the customer is a primary card holder or add on card holder are displayed in this section. Similarly all add on cards that are linked to the customer’s primary card will also be displayed. Each card displays the name of the card holder as it is embossed on the card, as well as the outstanding amount The customer can click More options of each card to view further details. Inactive Cards : This widget displays the number of credit cards of the customer that are inactive. By clicking on the More options, the customer is able to view further details of all the inactive cards. More options: It provides the facility for users to access all the important features like: Credit Card Details View Statement Pay Bills Request PIN Block / Cancel Card Auto Pay Reset PIN Apply for Add-On Card

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