Mailbox

Mailbox helps in two way communication between the bank administrator and the business user. Mailbox shows the list of messages to the user with date and time and message subject. Customers can send mail messages to the bank administrator with specific pre-defined subjects for their queries/ complaints/ feedback.

In application, as day 0 maintenance each subject category is linked to a group of bank administrator users. Depending upon the mail-subject mapping to each bank administrator user, administrators will receive the mails only of the subjects mapped to them and can act upon it.

Prerequisites:

• User must have a relationship with Bank
• User must have a login id credentials to view account details

Features supported in Application

The major components of mailbox are:

• Compose – This allows customer to select predefined subject and initiate a mail with queries/ complaint/ feedback.
• Inbox - where customers can view messages replied by bank administrators. They can reply and delete these mails.
• Sent Mail folder- This allows user to view the mails sent and replied by logged in user. Also an option is provided to delete the mails.
• Deleted Mail Folder - This allows the user to view mails deleted from user’s inbox and sent folders. And can permanently delete the mails.
• Alerts – View the alerts sent by the bank and received by logged in user. Also an option is provided to delete the alerts.
• Notifications - This section allows the user to view all the notifications sent by the bank.

How to reach here:

Dashboard > Toggle Menu > Mailbox
OR
Dashboard > Click > View All

Mails

The Mails section is subdivided into the following sub-sections:

• Compose: to initiate new mail
• Inbox: View and reply to the messages received
• Sent mail: View the messages that have been sent by the logged in user
• Deleted Mail: View the messages deleted by logged in user from Inbox and Sent Mail folder

Field Description

Field Name	Description
Compose Mail	An option to compose new mail.
Inbox	List the messages replied by bank administrator.
Sent Mail	List the messages sent by logged in user.
Deleted Mail	List the messages deleted by logged in user from Inbox and Sent Mail.
Subject	The descriptive synopsis of the message. Click the link to open the message.
Received	Date and time on which the message was received.

To access the mails:

1. Click the required option.
1. If you click the Inbox option, The Mailbox screen with received messages appears; click individual message to view the details.
2. If you click the Sent Mail option, The Mailbox screen with sent messages appear; click individual message to view the details.
3. If you click the Deleted Mail option, The Mailbox screen with deleted messages appears; click individual message to view the details.
2. Click the header to sort the records according to ascending or descending date.
   OR
   Click to refresh the mailbox.
   OR
   To delete multiple messages, select the check box(s) and click .

Compose Mail

Using this option the user can initiate a mail communication with the bank. The mailbox is a communication channel between bank and user, there is no option to enter recipient’s email id. For sending a mail to the bank, user needs to select the intended category and the subject for which the message has to be sent. Doing so, helps bank to address the user’s concern / query to the desired team for a timely and accurate response.

How to reach here:

Dashboard > My Account > Mailbox > Compose Mail

To send a message:

• Click Compose Mail. The Mailbox screen appears.

Mailbox - Compose Mail

Field Description

Field Name	Description
Category	The facility to select the category/ subject related to which the message is to be sent.
Message	The message to be sent to the bank.

• From the Category list, select the appropriate option.
• In the Message section, enter the message.
• Click Send.
  The success message appears.

Mailbox - Inbox

Using this feature, user can view the messages received in his Inbox. User can view the individual message by clicking on the sender's name.

To view the received mails

1. In the Mailbox screen, click the Inbox option.
2. The Mailbox screen with received messages list appears; click individual message to view the details.

Mailbox – Inbox Message Details

Field Description

Field Name	Description
Message Details
From	The name of the sender who has sent the mail.
Sent	Date and time on which the message was received.
Subject	Subject of the received message.
Message Chain	The message record contains: Actual contents of the message Date and time on which each message was sent Sender of the message, that is the bank admin or the user Note: A mail chain is formed when a user sends a mail to bank administrator and he replies back.

• Click the required message that you want to view.
  OR
  Click the header to sort the records according to ascending or descending date.
  OR
  Click to refresh the mailbox.
  OR
  Select message and click to delete the message.

4. The Mailbox screen with detailed message record appears; click Reply if you want to reply.
   OR
   Click Delete to delete the message.
   OR
   Click Go Back to navigate to the previous page.

Mailbox – Inbox Reply Message

Field Description

Field Name	Description
Message - Reply This section displays the reply section.
Message	The message to be sent to the bank.

Mailbox - Sent Mail

This option displays all the messages sent by the user.

To view the sent messages

1. In the Mailbox screen, click Sent Mail option.
2. The Mailbox screen with sent messages list appears; click individual message to view the details.

Mailbox – Sent Mail

Field Description

Field Name	Description
Subject	Subject of the message.
Sent	Date and time on which the message was sent.

3. Click the required sent message that you want to view.
   OR
   Click the header to sort the records according to ascending or descending date.
   OR
   Click to refresh the mailbox.
   OR
   To delete multiple mails, select the check box (s) against the mail, and click to delete the message.
   
4. The Mailbox screen with detailed message record appears; click Reply if you want to reply. Type the reply and click Send. The success message appears.
   OR
   Click Delete to delete the message.
   OR
   Click Go Back to navigate to the previous page.

Mailbox – Sent Mails - Details

Field Description

Field Name	Description
Message Details This section displays the detailed message.
From	The name of the sender who has sent the mail.
Sent	Date and time on which the message was sent.
Subject	Subject of the sent message.
Mail Chain	The message record contains: Actual contents of the message Date and time on which each message was sent Sender of the message, that is the bank admin or the user Note: A mail chain is formed when a user sends a mail to bank administrator and he replies back.
Message - Reply This section displays the reply section.
Message	The message to be sent to the bank.

5. Click the required sent message that you want to view.
   OR
   Click the header to sort the records according to ascending or descending date.
6. The Mailbox screen with detailed message record appears; click Reply if you want to reply the received message. Type the reply and click Send. The success message appears.
   OR
   Click Delete to delete the message.
   OR
   Click Go Back to navigate to the previous page.

Mailbox - Deleted Mail

This option displays all the messages that are deleted by the user from Inbox and Sent Mail folders.

To view the deleted messages

1. In the Mailbox screen, click Deleted Mail option.
2. The Mailbox screen with deleted messages list appears; click individual message to view the details.

Field Description

Field Name	Description
Subject	Subject of the message.
Received	Date and time on which the message was received.

3. Click the required deleted message that you want to view.
   OR
   Click the header to sort the records according to ascending or descending date.
   OR
   Click to refresh the mailbox.
   OR
   To delete multiple mails, select the check box (s) against the mail, and click to delete the message.
4. The Mailbox screen with detailed message of deleted record appears; click Delete to delete the message.
   OR
   Click Go Back to navigate to the previous page.

Mailbox – Deleted Mail Details

Field Description

Field Name	Description
Message Details This section displays the detailed message.
From	The name of the sender who has sent the mail.
Sent	Date and time on which the message was sent.
Subject	Subject of the sent message.
Message Contents	The contents of the message.

5. Click Delete to delete the message.
   OR
   Click Go Back to navigate to the previous page.

Alerts

Under this section, all the alerts are auto generated and sent to the logged in user will be displayed. User is not allowed to reply to the alerts received in his mailbox. Number of unread mail count if any will be shown in this section.

How to reach here:

Dashboard > Toggle Menu > Mail Box > Alerts
OR
Dashboard > Click > View All

To view the alerts:

1. Click the Alerts tab. The alert section displays list all alerts.

Field Description

Field Name	Description
Subject	Subject of the alert.
Received	Date and time on which the alert was received.

2. Click individual alert to view the details. The details appear depending upon the type of alert being generated.
   OR
   Click the header to sort the records according to ascending or descending date.
   OR
   Click to refresh the received alerts.
   OR
   To delete multiple alerts, select the check box (s) against the alerts, and click to delete the alert message.

Alerts Details

Field Description

Field Name	Description
Alerts Details
Subject	Subject of the alert.
Received	Date and time on which the alert was received.
Message	Message body of the Alert.

• Click Delete to delete the alert. The delete warning message appears.
  OR
  Click Go Back to navigate to the previous page.

Notifications

This section lists all the notifications received by the logged in user. The user can view the detailed notifications but cannot reply to these notifications. Number of unread notification count if any will be shown in this section.

To view the notifications:

1. Click the Notifications tab. The Notification section displays list all notifications.

Field Description

Field Name	Description
Subject	Subject of the notification.
Received	Date and time on which the notification was received.

2. Click individual notification to view the details. The detailed message appears.
   OR
   Click the header to sort the records according to ascending or descending date.
   OR
   Click to refresh the received notifications.
   OR
   To delete multiple notifications, select the check box (s) against the notifications, and click to delete the notification message.

Notification Details

Field Description

Field Name	Description
Notification Details
Subject	Subject of the notification.
Received	Date and time on which the notification was received.
Message	Message body of the notification.

• Click Delete to delete the notification. The delete warning message appears.
  OR
  Click Go Back to navigate to the previous page.

FAQs

Can customers initiate fresh mails?

Yes, customers of the bank can initiate fresh mails by accessing compose mail option through secure mailbox. All the mails are targeted to bank administrator only.

Can customer delete multiple mails?

Yes, user can select multiple mails and delete the same.

Can customers retrieve the deleted mails?

Deleted mails from inbox and sent mail folder will be stored in Deleted Mails folder. User can view the details of deleted mail. Mails will get permanently deleted from user’s view if further deleted from ‘Deleted Mail folder’.

Can Customer send a reply to the alerts/ Notifications sent by the Bank?

No, customer cannot reply to the alerts/ notifications.

What are the notifications generally about?

Notifications inform customers of the bank about new offers, promotional rates and launch of new products and services.

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