Service Request

The customer should be able to track the status of a service request once it has been raised. The service request widget on the dashboard displays the number of open service requests raised by the customer.

The customer can navigate to the screen on which all the service requests are listed along with their reference numbers and current status, by selecting the ‘View All’ option available on the widget.

The service requests supported are as follows:

• Add-On Card Request
• Credit Card PIN Request
• Update Credit Card Limits
• Register for Credit Card Auto Payment
• Update Credit Card Auto Payment
• Deregister Credit Card Auto Payment
• Activate Credit Card
• Cancel Credit Card
• Replace Credit Card
• New Debit Card Request
• Debit Card PIN Request
• Update Debit Card Limits
• Cancel Debit Card
• Replace Debit Card
• Block Debit Card

How to reach here:

Dashboard > Service Requests Widget > View All > Service Request

Service Request

The service request screen enables the customer to track the status of all service requests that he has raised. By default, all the service requests that are in status open i.e. which have not yet been processed to completion are displayed. If the customer wants to view the status of a specific service request he can specify search criteria by which, the system will display the service request in question. With the help of the search criteria provided, the customer can search for service requests based on request type, reference number, date range and status.

The customer can view details of a service request by selecting the specific request record on this screen.

Field Description

Field Name	Description
Search Criteria
Request Type	The user can select the type of service request to be displayed in search result records.
Reference No	The user can search for a service request based on reference number that was generated at the time the service request was initiated.
Status	The user can search for service requests based on status. The possible statuses are: Open Completed Rejected
Date Range	The user can specify a date range so as to be displayed all the service requests that were initiated during that period.
Search Results
Date	The date on which the service request was raised.
Request Type	The user can select the type of service request to be displayed in search result records.
Reference No	The reference number generated at the time the service request was raised.
Status	The current status of the service request.

• Click on a specific service request record to view the details of that service request.
• Click Back to Dashboard to navigate back to the Dashboard screen.

Service Request Details

This screen is displayed once the customer selects a service request record from the previous summary page. On this screen, the customer is able to view details of the service request along with the current status.

Field Description

Field Name	Description
Request Details
Reference Number	The reference number generated at the time the service request was raised.
Date Requested	The date on which the service request was raised.
Request Type	The type of service request initiated.
Request specific details	All the details specified by the customer while initiating the service request are displayed here.
Transaction Journey This section displays the stages of the service request in the form of a timeline graph. Details pertaining to when the service request was initiated along with when the service request was approved or rejected are displayed with the help of this timeline.

• Click Back to navigate back to the Service Request Summary screen.

• Home

Copyright Information

View Table of Contents