Set Security Questions

Using this option, the user can choose the security questions and maintain the corresponding answers, so that he will be asked the questions (from this set), as a second level of authentication while accessing / using the digital banking channel (if 2FA is configured).

How to reach here:

Dashboard > Toggle Menu > Set Security Question

As a part of first-time set-up of Security Questions, the user selects security questions, from those maintained in the application and provides the answers to these. He saves the answers. At the time of authentication, he’s asked these questions and he has to provide an answer that matches with the one he has saved earlier, as a part of the second level of validation.

User Security Question Setup

To set up security questions:

Note: Since security questions have not been set-up by the user, message will be displayed "Security Questions are not set up yet".

1. Click Set up now to set-up security questions. The User Security Question screen appears.

Field Description

Field Name	Description
User Security Questions
User ID	User Id of the logged in user.
Security Questions 1/2/3	Questions available for selection to add to the set.
Answer	The answers corresponding to the security question.

2. From the Security Questions list, select the appropriate security question to be added in set.
3. In the Answers field, enter the answers corresponding to the security question.
4. Click Save to save the changes made.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   OR
   Click Back to go back tom previous screen.
5. The User Security Question – Review screen appears. Verify the details, and click Confirm.
   OR
   Click Back to make the changes if any.
   The User Security Question – Edit screen with values in editable form screen appears.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   The success message of security question setup appears.
   Click OK to complete the transaction and navigate back to ‘Dashboard’.

Security questions - Edit

If the user has already set-up of Security Questions, the application displays the list of security questions. It also allows the user to modify the set of security questions.

To edit the set of security questions:

1. Navigate to Set Security Questions screen, the Set Security Question- View screen appears.

Field Description

Field Name	Description
User Security Questions- View
User ID	User ID of the logged in user.
Security Questions	The list of security question, which is the existing set, for the user.

2. Click Edit to make the changes if any. The User Security Question – Edit screen with values in editable form appears.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   OR
   Click Back to go back to previous screen.

Field Description

Field Name	Description
User Security Questions- Edit
User ID	User ID of the logged in user.
Questions	The list of security question, which is the existing set, for the user.

3. From the Security Questions list, view the existing questions. Modify if required.
4. In the Answers field, enter the answers corresponding to the security question.
5. Click Save to save the changes made.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   OR
   Click Back to go back to previous screen.
6. The User Security Question– Review screen appears. Verify the details, and click Confirm.
   OR
   Click Back to make the changes if any.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
7. The User Security Question– Review screen appears. Verify the details, and click Confirm.
   OR
   Click Back to make the changes if any.
   The User Security Question– Edit screen with values in editable form screen appears.
   OR
   Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
   The success message of security question setup appears along with the transaction reference number.
   Click OKto complete the transaction and navigate back to ‘Dashboard’.

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