Bill Payment

Bill payment is a facility provided to the customer to make their utility payments online through channel banking platform. Customer has different utility payments like Electricity Bill payment, Mobile bill payments, Water bill payments, insurance payments etc. Application has eased the mode of paying these bills through Bill Payment.

Prerequisites:

Features supported in application

Following transactions are allowed under Pay Bills

 

Workflow

Work FLow

You are here How to reach here:

Dashboard > Payments Widget > Pay Bills
OR
Dashboard > Toggle Menu > Payments > Pay Bills
OR
Dashboard > Payments Menu > Pay Bills

Pay Bills

Using this transaction user can initiate the payment for a specific biller who is already maintained in the system. All billers created under a party are listed for selection. Details of selected biller are auto populated on transaction screen. User needs to fill in payment details to initiate the transaction.

ClosedField Description

Field Name

Description

Biller Name

Name of registered biller.

Relationship Number

Relationship number of the customer with the biller.

Amount

Bill payment amount to be transfer from account.

View Limits

Link to view the transaction limits.

Pay From

Source account with account nickname for making bill payment.

For more information on Account Nickname, click here.

Balance

Net balance in the selected account.

Bill Date

Bill generation date.

Bill Number

Bill number for the bill to be paid.

Note

Description for bill payment.

To pay the bill:

  1. From the Biller Name list, select the appropriate biller and biller service.
    OR
    Click the Add New Biller link if there are no billers mapped to make bill payment.
  2. From the Relationship Number list, select the relationship number.
  3. In the Amount field, enter the bill amount.
    OR
    Click the View Limits link to view the limits.
  4. From the Pay From list, select the source account for making bill payment.
  5. From the Bill Date list, select the date of bill on which it is required to be paid.
  6. In the Bill Number field, enter the bill number for the bill to be paid.
  7. Click Pay to make bill pay.
    OR
    Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
  8. The Pay Bills - Review screen appears. Verify the details, and click Confirm .
    OR
    Click Cancel to cancel the operation and navigate back to ‘Dashboard’.
  9. The success message of bill payment appears along with the transaction reference number.
    Click Go to Dashboard, to navigate to the dashboard.
    OR
    Click More Payment Options to go to other payment options.
    OR
    Click Add Favourite to mark the transaction as favorite. The favorite transaction is added on dashboard. For more information click here.

FAQs

ClosedCan I initiate future dated bill payment?

No, you cannot initiate future dated bill payment using this transaction.

Closed Where do I find my Relationship Number?

Please check the bill sent to you by respective biller. Alternatively, it is also available in the SMS/ Email communication send to you by your biller.

ClosedCan I make a partial payment of my bill?

Application does not validate the amount specified for payment and outstanding amount, so you can make the payment of any amount you wish to.

ClosedCan I make a payment to biller which is currently not registered in my biller list?

No, using this transaction, you can make the payment only to the registered billers.

ClosedCan I set an option to auto pay the bill amount of already generated bills?

No, currently this option is not available.

ClosedWhat happens when I add a transaction in my favorite list?

Once a transaction is marked as favorite it is displayed in customer’s favorite list. Customer can directly initiate a transfer using favorite transactions; all the transaction details are displayed on screen auto populated. User can make required changes in the details and submit the transaction for processing.

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