Oracle CRM On Demand Desktop Customization Guide > XML Code for Service Request Types >

XML Code for the Service Request Type Example

The XML code is as follows:

<type id="Service Request" folder_type="10" display_name="Service Requests">
<form message_class="IPM.Contact.SBL.ServiceRequest" display_name="Service Request" icon="type_image:ServiceRequest:16" large_icon="type_image:ServiceRequest:32">OnDemand ServiceRequest</form>
<custom_views default_name="#view_for_service_requests">
<view id="all_sr" name="#view_for_service_requests"/>
</custom_views>
<field id="SRNumber">
<reader>
<mapi_user>
<user_field id="od SRNumber" ol_field_type="1"/>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od SRNumber" ol_field_type="1"/>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Subject">
<reader>
<mapi_user>
<user_field id="od Subject" ol_field_type="1"/>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Subject" ol_field_type="1"/>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="OwnerId" ver="2">
<reader>
<mapi_user>
<user_field id="od OwnerId" ol_field_type="1"/>
<convertor>
<binary_hexstring/>
</convertor>
</mapi_user>
</reader>
<writer>
<multiwriter>
<outlook_user>
<user_field id="od OwnerId" ol_field_type="1"/>
<convertor>
<binary_hexstring/>
</convertor>
</outlook_user>
<link_fields>
<field from="Alias" to="Owner"/>
</link_fields>
</multiwriter>
</writer>
</field>
<field id="ObjectState">
<reader>
<mapi_user>
<user_field id="od ObjectState" ol_field_type="3"/>
<convertor>
<integer/>
</convertor>
</mapi_user>
</reader>
<writer>
<multiwriter>
<outlook_user>
<user_field id="od ObjectState" ol_field_type="3"/>
<convertor>
<integer/>
</convertor>
</outlook_user>
<outlook_std>
<outlook_field id="User1"/>
<convertor>
<bitmask2string>
<rule mask="134217728" result="134217728" value=""/>
<rule mask="1" result="1" value="true"/>
<rule mask="1073741824" result="1073741824" value="true"/>
</bitmask2string>
</convertor>
</outlook_std>
<outlook_user>
<user_field id="od IndirectlyVisible" ol_field_type="6"/>
<convertor>
<bitmask2bool>
<condition mask="1" result="1" eq="true"/>
</bitmask2bool>
</convertor>
</outlook_user>
</multiwriter>
</writer>
</field>
<field id="Description">
<reader>
<mapi_user>
<user_field id="od Description" ol_field_type="1"/>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Description" ol_field_type="1"/>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="Owner">
<reader>
<mapi_user>
<user_field id="od Owner" ol_field_type="1"/>
<convertor>
<string/>
</convertor>
</mapi_user>
</reader>
<writer>
<outlook_user>
<user_field id="od Owner" ol_field_type="1"/>
<convertor>
<string/>
</convertor>
</outlook_user>
</writer>
</field>
<field id="SuppressFileAs">
<reader>
<mapi_std>
<mapi_tag id="0x3A16001F"/>
<convertor>
<string/>
</convertor>
</mapi_std>
</reader>
<writer>
<outlook_std>
<outlook_field id="CompanyName"/>
<convertor>
<string/>
</convertor>
</outlook_std>
</writer>
</field>
</type>