Configuring Email Delivery Using Oracle Eloqua Engage
You can configure Oracle CRM On Demand to send marketing emails to customer contacts and leads using Oracle Eloqua Marketing Cloud Service and its add-on product, Oracle Eloqua Engage. After you complete this configuration, Oracle CRM On Demand users can create these emails from an email template designed for their customer contacts. These users can then send the emails to individual contacts or leads from a Detail page, or to a list of contacts or leads from a List page if you have configured the Allow Sending Engage Emails from Lists setting. All sent emails are logged, activities such as opening and sending emails, and click-throughs are tracked in Oracle Eloqua Engage. For information on Oracle Eloqua Engage, see the Oracle Eloqua Marketing Cloud Service Web site. For information on sending emails, see Sending Marketing Emails Using Oracle Eloqua Engage.
NOTE: Your company must purchase the required licenses to use Oracle Eloqua Marketing Cloud Service and Oracle Eloqua Engage. Oracle Eloqua Marketing Cloud Service and Oracle Eloqua Engage are both separately licensed products from Oracle CRM On Demand.
Before you begin. You must have an instance of Oracle Eloqua Marketing Cloud Service and Oracle Eloqua Engage available that you can set up for your company. In addition, your user role must include the following privileges:
If these privileges are not enabled for the administrator’s role, then contact Oracle CRM On Demand Customer Care.
To configure email delivery using Oracle Eloqua Engage
See the following topics for related information about marketing emails:
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