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Considerations when Rejecting Leads

In the Oracle CRM On Demand UI you can reject a lead by selecting the Reject button on a lead detail page. The status of the lead then changes to Rejected and you must select a value in the Reject Code field and you can enter a value in the Reject Reason field.

For Web Services v1.0 and Web Services v2.0 you can make calls to update the RejectCode and RejectReason fields for the Lead object; however, there is no validation of the Status field for such calls. Therefore, when designing your client applications you must add your own validations to ensure that the Status, RejectReason, and ReasonCode fields are set correctly.

For more information about working with leads, including rejecting leads and lead qualification, see Oracle CRM On Demand Online Help.