Oracle Web Services On Demand Troubleshooting Guide > Error Codes: Causes and Solutions >

SBL-EAI-04423

This error code has the error symbol: IDS_XMLCNV_ERR_CMPINSTTAG

Generic Error Message

Error in XML document: expecting component instance tag ObjectName1, found ObjectName2 (SBL-EAI-04423).

Causes and Solutions

The Web service request contains an element with an invalid subelement. For example, the <ListOfAccount> element expects the subelement <Account>. However, the request specifies <Contact>.

Error Message

Error in XML document: expecting component instance tag Contact, found Account (SBL-EAI-04423).

Incorrect SOAP Request

In the following incorrect SOAP request, the <Account> element is not a child element of <ListOfContact>:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

   <soap:Header>

      <wsse:Security>

         <wsse:UsernameToken>

            <wsse:Username>%%%USERNAME%%%</wsse:Username>

            <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">%%%PASSWORD%%%</wsse:Password>

         </wsse:UsernameToken>

      </wsse:Security>

   </soap:Header>

   <soap:Body>

      <ContactQueryPage_Input xmlns="urn:crmondemand/ws/ecbs/contact/">

         <ListOfContact pagesize="5" startrownum="0" recordcountneeded="true">

            <Account>

               <ContactFirstName />

               <ContactType />

            </Account>

         </ListOfContact>

      </ContactQueryPage_Input>

   </soap:Body>

</soap:Envelope>

Resolving Error SBL-EAI-04423

You must check all the input elements and subelements are correct.

To resolve error SBL-EAI-04423

1. Log in to Oracle CRM On Demand and download a relevant WSDL.
2. Compare your request with the WSDL to ensure that all input elements and corresponding subelements in the Web service request are correct.

Correcting the SOAP Request

To correct the SOAP request, in the element <ListOfContact>, replace <Account> with the correct child element <Contact>:

<?xml version="1.0" encoding="UTF-8" standalone="no"?>

<soap:Envelope xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:wsse="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd" xmlns:xsd="http://www.w3.org/2001/XMLSchema">

   <soap:Header>

      <wsse:Security>

         <wsse:UsernameToken>

            <wsse:Username>%%%USERNAME%%%</wsse:Username>

            <wsse:Password Type="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-username-token-profile-1.0#PasswordText">%%%PASSWORD%%%</wsse:Password>

         </wsse:UsernameToken>

      </wsse:Security>

   </soap:Header>

   <soap:Body>

      <ContactQueryPage_Input xmlns="urn:crmondemand/ws/ecbs/contact/">

         <ListOfContact pagesize="5" startrownum="0" recordcountneeded="true">

            <Contact>

               <ContactFirstName />

               <ContactType />

            </Contact>

         </ListOfContact>

      </ContactQueryPage_Input>

   </soap:Body>

</soap:Envelope>