Oracle Web Services On Demand Troubleshooting Guide > Error Codes: Causes and Solutions >

SBL-ODU-01006

This error code has no error symbol.

Generic Error Message

Sign-in Error: Unknown User Sign In ID or password. Make sure your Caps Lock key is off and try again.

Causes and Solutions

This error has the following possible causes:

• Oracle CRM On Demand does not recognize the company sign in ID in the Web service request.
• Oracle CRM On Demand does not recognize the user name in the Web service request.
• Oracle CRM On Demand does not recognize the combination of the company sign in ID, user name, and password in the Web service request.
• Oracle CRM On Demand does not recognize the authentication token content from the Web service request header.

Error Message

Sign-in Error: Unknown User Sign In ID or password. Make sure your Caps Lock key is off and try again.

Incorrect SOAP Request

Not applicable.

Resolving Error SBL-ODU-01006

Ensure that the company sign in ID, user name and password are correct in the SOAP request. The password is case sensitive.

Ensure that any authentication token used in a SOAP request is supported by Oracle CRM On Demand and that the SOAP request correctly defines the authentication token.

Correcting the SOAP Request

Not applicable.