19274 - TCAP stack event queue utilization

Alarm Group:

SS7

Description:

TCAP stack event queue utilization

Severity:

Minor, Major, Critical

Instance:

Application name

HA Score:

Normal

Auto Clear Seconds:

0 (alarm does not clear automatically)

OID:

awpss7TcapStackEventQueueUtilNotify

Recovery:

1. The percent utilization of the MP's TCAP Stack Event Queue is approaching its maximum capacity. This alarm indicates that the number of ingress TCAP messages on the MP server is higher than expected.
2. If this problem persists and the queue reaches 100% utilization, all new ingress messages will be discarded. This alarm should not normally occur when no other congestion alarms are asserted. This may be caused by any of the following:
   • the incoming rate of new TCAP messages is higher than expected (possibly due to poor load balancing across MP servers, or too few MP servers to handle the load)
   • a software problem is causing the messages to be processed more slowly than expected
3. It is recommended to contact My Oracle Support (MOS) for assistance if needed.