19250 - SS7 process CPU utilization

Alarm Group:

SS7

Description:

The SS7 process, which is responsible for handling all SS7 traffic, is approaching or exceeding its engineered traffic handling capacity.

Severity:

Minor, Major, or Critical as shown in the GUI under Alarms & Events > View Active.

Instance:

N/A

HA Score:

Normal

Auto Clear Seconds:

This alarm does not autoclear.

OID:

awpss7Ss7ProcessCpuUtilizationNotify

Recovery:

1. If one or more MPs in a server site have failed, the traffic will be distributed among the remaining MPs in the server site. You can monitor MP server status from Status & Manage > Server.
2. The misconfiguration of STP routing may result in too much traffic being distributed to the MP. You can monitor the ingress traffic rate of each MP from Status & Manage > KPIs. Each MP in the server site should be receiving approximately the same ingress transaction per second.
3. There may be an insufficient number of MPs configured to handle the network traffic load. You can monitor the ingress traffic rate of each MP from Status & Manage > KPIs. If all MPs are in a congestion state, then the offered load to the server site is exceeding its capacity.
4. The SS7 process may be experiencing problems. You monitor the alarm log from Alarms & Events > View Active.
5. If the problem persists, it is recommended to contact My Oracle Support (MOS).