SDP Interface Requirements

STA and StorageTek Service Delivery Platform (SDP) must meet minimum requirements to enable forwarding of automatic support bundles.

Depending on your site's configuration of SDP and Oracle Auto Service Request (ASR), SDP may automatically create Service Requests and forward the STA log bundles to My Oracle Support (MOS). SDP and ASR services are separate from STA.

STA 2.3.x supports automatic bundle forwarding to only one SDP host. However, you can connect any number of STA servers to the SDP host.

STA Requirements

STA 2.3.0 or above.
Internet connection to the SDP host.
IP address and host name of the SDP host must be defined on the network.
Ports must be assigned on the STA server for communications between STA and the SDP host.

SDP Requirements

See the SDP2 User's Guide for complete requirements and configuration instructions.

Minimum version 2.5.2.
SDP host must be registered with and connect to My Oracle Support (MOS).

Where to Find SDP Documentation

SDP documentation is on My Oracle Support: https://support.oracle.com