The Chase Paymentech integration lets your store accept credit cards and gift cards. To use the integration, you must have a Chase Paymentech merchant account.

The integration allows Commerce Cloud to send payment card details from a shopper’s browser to an Oracle server, which then sends the card details to Chase Paymentech, where the specified transaction (authorization, void or refund) is performed. No credit card data is ever stored on Oracle servers. The Chase Paymentech response contains an authorization code and transaction reference number, which are stored in a property of the associated order on Oracle servers.

The gateway does not support tokenization via the Orbital Customer Profile Management. Therefore, a shopper who provided credit card or gift card details when submitting an order must provide the details again for subsequent transactions, such as obtaining a refund.

Note: Commerce Cloud uses HMAC-SHA256 to generate the request signature and validate the response signature for requests and responses sent as part of the payment gateway integrations. For more information, see Security.

The gateway does not support Address Verification Service (AVS), so to make sure cards are not automatically declined you must do one of the following on your Orbital Virtual Terminal:

  • Turn off mandatory AVS checking.

  • Configure your Merchant Selectable Response (MSR) settings to handle the AVS response codes so that a card is not automatically declined for “information not available” or “AVS not supported” codes. For more information about the response codes, see AVS Response Codes on the Chase Paymentech Support Center.


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