Viewing the Trace Log

To view the trace log:
  1. From the Mediation section of the navigation pane, select Configuration.

    The content tree displays a list of Mediation server groups; the initial group is ALL.

  2. From the content tree, select the Mediation server.

    The Mediation server Administration page opens in the work area.

  3. Select the Logs tab.

    Log information for the selected device is displayed.

  4. Click View Trace Log.

    The Trace Log Viewer window opens. While data is being retrieved, the in-progress message Scanning Trace Logs displays.

    All events contain the following information:
    • Date/Time

      Event time-stamp. This time is relative to the server time.

    • Code

      The event code. For information about event codes and messages, refer to Troubleshooting Reference.

    • Severity

      Severity level of the event. Application-level trace log entries are not logged at a higher level than Error.

    • Message

      The message associated with the event. If additional information is available, the event entry shows as a link. Click on the link to see additional detail in the window-frame.

  5. To refresh the display, click one of the following buttons:

    • Show Most Recent

      Applies filter settings and refreshes the display. This displays the most recent log entries that fit the filtering criteria.

    • Next/Prev

      When the number of trace log entries exceeds the page limit, pagination is applied. Use the Prev or Next buttons to navigate through the trace log pages. When the Next button is not visible, you have reached the most recent log entries; when the Prev button is not visible, you have reached the oldest log entries.

    • First/Last

      When the number of trace log entries exceeds the page limit, pagination is applied. Use the First and Last buttons to navigate to the beginning or end of the trace log. When the Last button is not visible, you have reached the last page; when the First button is not visible, you have reached the first page.

  6. Click Close.