If DNS servers are configured on PCRF nodes, those nodes will use DNS servers. Process qp_monitor will check DNS availability at the runtime of every node. If a DNS server is found unavailable, QP alarm 70045 is triggered.
Default Severity
Major
Instance
N/A
HA Score
Normal
Clearing Action
This alarm will be cleared automatically after 120 seconds.
OID
QPDNSServerIsNotAvailable
Recovery:
If the alarm message is No reply from server, the server could not be reached or the connection has timed out. To resolve:
Check the route and firewall settings from the PCRF node reporting the alarm to determine if a DNS server can be accessed.
Repair the access to the specific DNS server.
If the alarm message is Internal error the DNS server IP address format is incorrect. To resolve:
Use Platcfg commands Policy Configuration -> Perform Initial Configuration to check the IP address format of the DNS server: