32519 - NTP Offset Check failure

Alarm Group:
PLAT
Description:
This minor alarm indicates that time on the server is outside the acceptable range (or offset) from the NTP server. The Alarm message will provide the offset value of the server from the NTP server and the offset limit that the application has set for the system.
Severity:
Minor
Instance:
May include AlarmLocation, AlarmId, AlarmState, AlarmSeverity, and bindVarNamesValueStr
HA Score:
Normal
Auto Clear Seconds:
0 (zero)
OID:
ntpOffsetCheckWarning
Alarm ID:
TKSPLATMI20

Recovery:

  1. Verify NTP settings and that NTP sources can be reached.
    1. Ensure ntpd service is running.
    2. Verify the content of the /etc/ntp.conf file is correct for the server.
    3. Verify the ntp peer configuration; execute ntpq -p and analyze the output. Verify peer data, (such as tally code (first column before "remote"), remote, refid, stratum (st), and jitter), are valid for server.
    4. Execute ntpstat to determine the ntp time synchronization status. If not synchronized or the stratum is not correct for server then ping the ntp peer to determine if peer can be reached.
  2. If ntp peer is reachable, restart the ntpd service.
  3. If problem persists then a reset the NTP date may resolve the issue.

    Note: Before resetting the ntp date, the applications may need to be stopped; and subsequent to the ntp reset, the application restarted.

    1. To reset date:
    • sudo service ntpd stop
    • sudo ntpdate <ntp server ip>
    • sudo service ntpd start
  4. If the problem persists, it is recommended to contact My Oracle Support (MOS).
Parent topic: Platform (31000-32800)