About Incidents

There are two types of incidents:
System incident
An occurrence in the system, such as establishing a connection to a remote server. The system incident is further divided into platform-level and application-level incidents. Platform-level system incidents send alarms and events; application-level system incidents send trace log notifications, and in some cases, alarms and events.
Policy Action incident
Occurs when an operator uses policy actions to generate notifications based on policy execution. Policy action incidents can send trace log notifications, syslog notifications, and alarms and events.
The incident definition contains details about all notifications, such as trace log severity, message text, and alarm or event information.
Incidents can generate notifications. An example incident is trace event ID 1004 PCMM: Lost connection with AM {ID} which can generate an event in the trace log and an alarm as well as an SNMP trap. Some incidents can generate more than one type of notification. For example, a trace log notification and an alarm. The ID number indicates the source of the alarm or event as shown in the ID ranges below: