1004 – AM Conn Lost Set

Message
PCMM: Lost connection with AM {id}
Description
The MPE device lost a connection from the specified application manager (AM) or upstream policy server (that is, a PCMM router).
Note: Because of protocol limitations, the MPE device cannot distinguish between an AM and a PCMM router, so it always identifies the incoming connection as an AM.
Severity
Error
Notification
Trace Log
Alarm
Yes
Trap
Yes
Server
MPE
Group
PCMM

Recovery

  1. Check the availability of the AM.
  2. Check the AM log for a recent failover or other operations that can interrupt communications.
  3. If the AM has not failed, make sure the path from the AM to the MPE device (port 3918) is operational.
  4. If the problem persists, contact My Oracle Support (MOS).