My Oracle Support (MOS)

MOS ( is your initial point of contact for all product support and training needs. A representative at Customer Access Support (CAS) can assist you with MOS registration.

Call the CAS main number at 1-800-223-1711 (toll-free in the US), or call the Oracle Support hotline for your local country from the list at When calling, make the selections in the sequence shown below on the Support telephone menu:
  1. Select 2 for New Service Request
  2. Select 3 for Hardware, Networking and Solaris Operating System Support
  3. Select one of the following options:
    • For Technical issues such as creating a new Service Request (SR), Select 1
    • For Non-technical issues such as registration or assistance with MOS, Select 2

You will be connected to a live agent who can assist you with MOS registration and opening a support ticket.

MOS is available 24 hours a day, 7 days a week, 365 days a year.