To unlock a user profile:
- Log in to the CMP system as admin.
- From the System Administration section of the navigation pane, select User Management.
The content tree displays the User Management group.
- In the content tree, select Users.
The User Administration page opens in the work area.
- Select the user profile from the content tree.
The User Administration page displays configuration information about the user.
- Click Unlock.
A confirmation message appears.
- Click OK.
- The user profile is unlocked.
- The page displays a message indicating that the user account was unlocked successfully.
- The Unlock button becomes a Lock button.
- On the User Administration page, the Locked Status for the user shows Unlocked by Admin.