Setting Checks with Items on Hold to End Current Service Round
Select the property, click Configuration, and then click Tender/Media.
Insert a new record and name it Hold Order.
Double-click the new tender to open it.
On the General tab, select 2 - Service Total from the Key Type drop-down list.
Click the Options tab, and then click the Ops Behavior subtab.
Select 2- Hold Order from the Hold Type drop-down list. The Hold Type is used with Hold and Fire to establish the order device output instructions for menu items on the guest check. The following options are available.
0 - Fire Order: Sends all menu items, including items on hold, to order devices. Items that you configure to send at a preset time are exempt from this service total type.
1- Keep Held Status: Sends all items to the order device except those on hold.
2- Hold Order: Holds the entire guest check.
Click Save.
Repeat Steps 2 through 7 and configure service total tenders for Fire Order and Keep Held Status.
Select the Enterprise, property, revenue center, or zone, click Configuration, and then click Page Design.
Open the Front of House touchscreen page (typically the Transaction page) on which to place the service total buttons.
On the Edit tab, select the page area in which to define buttons, and then click Button.
On the General subtab, select Tender/Media from the Type drop-down list.
Click the black arrow directly beneath the Type drop-down list, select the Hold Order tender, and then click OK.
Position and size the button on the page, and then click Save.
Repeat Steps 11 through 14 and add touchscreen buttons for the Fire Order and Keep Held Status service total keys.