Viewing ECM Alerts and Summary with the Engagement Cloud Service

If the property has configured the Engagement Cloud Service, you can view Enterprise Cash Management (ECM) alerts and summary information for till and server bank receptacle types through Engagement.

  1. Open the Engagement site or sign on to Engagement using a tablet device.
  2. On the Hub page, click the ECM alert widget or the ECM summary widget. The following table describes the ECM alert and summary widgets.

    Table 8-1 ECM Alert and Summary Engagement Widgets

    Engagement Widget Description

    ECM Alert


    This figure shows the Enterprise Cash Management active alerts icon.


    This figure shows the Enterprise Cash Management no active alerts icon.
    This widget allows you to view ECM alerts based on cash pull thresholds for all receptacle types. The ECM alert widget shows:

    • Receptacle Name

    • Alert Type

    • Alert Level (if applicable)

    • Variance (threshold value – actual receptacle session amount)

    The ECM alert widget also indicates when there are no active alerts.

    ECM Summary


    This figure shows the Enterprise Cash Management summary icon indicating active and offline sessions.
    This widget allows you to view summary information for all active ECM receptacles. The ECM summary widget shows:

    • Receptacle Name

    • Number of Open Receptacle Sessions for each Receptacle Type

    • Current Total

    The ECM summary widget also indicates:

    • An active alert for a session (triangle with exclamation point)

    • An open receptacle session that is offline (two semi-circle arrows with a slash)

Parent topic: Using Enterprise Cash Management (ECM)