Double-tap quickly on the Reservation List.
Click the New Reservation button (if enabled).
On the Reservations calendar, select a different date, and then click OK. Click the arrows to move forward and backward between months.
You can enter data using either a keyboard or mouse that are physically attached to the workstation in which you are entering the request. Alternately, click the Keyboard button on the Add Reservation Entry dialog. The following table describes the fields and buttons.
Table 11-8 Add Reservation Entry Fields
Field or Button | Description |
---|---|
Name |
Enter the First Name, Last Name, or both. The name appears on the reservation request and guest check. |
Look Up (optional) |
If the property is using a loyalty application, such as Oracle Hospitality Gift and Loyalty Advanced Cloud Service, you can look up and associate a guest’s loyalty account with the reservation. |
VIP (optional) |
Select this option to indicate the guest is a VIP. |
Cover Count |
Enter the number of guests in the party that require seating. |
Phone Number (optional) |
Enter the guest phone number to use in contacting the guest if questions arise regarding the reservation. |
Requested Table (optional) |
If the guest has a specific table request, select the table number. This does not guarantee the table for the guest, but increases the likelihood that the table will be available when the guest arrives for the reservation. |
Time |
Select the Time button to advance the reservation time using the Hour and Minute + or – buttons. |
Availability (optional) |
Select Availability to view a list of open reservation times (set by the property manager). Select the time you want to reserve. |
Email (optional) |
Enter the guest’s e-mail address to send future promotions from the property. |
Notes (optional) |
Enter special information for the staff working on the day of the reservation (for example, birthday, anniversary, allergic to shellfish). |
Revenue Center |
If the property supports reservations across multiple revenue centers (for example, a resort or hotel), a selection list appears. This allows hosting staff in the dining room to make a reservation for the guest in another revenue center at the property. If you change the revenue center after selecting Availability, you must re-select the Availability button to determine the open reservation times in the new revenue center. |
Preferences (optional) |
If the guest has a table preference (for example, smoking, patio, booth, or window), click the Edit button on the Add Reservation Entry dialog, and select the table preferences. |
Referral (optional) |
Enter referral sources, such as taxi services, hotel concierge, or advertisements. |
Unapproved reservations appear in the Reservation List. You can approve the reservation, cancel a reservation, or manually control the quickness of seating the request versus other approved requests.
Related Topics
Parent topic: Hosting and Managing the Dining Room