Reporting

You can view reporting information in eCommerce Integration Cloud Service Admin Tools by clicking Reports in the upper toolbar of the Dashboard. Reports can be filtered by:

• Brand

• Sales Channel

• Operator

• Order Type

• Date

• Time

The following table describes the reports.

Table 2-6 eCommerce Integration Cloud Service Reports

Report	Description
Operator Performance	This report provides operator specific information, including last login, number of calls, and average order times.
Store Performance	This report provides store specific information, including total number of orders, total gross sales, and collection percentage value.
Failed Order Performance	This report provides details on order performance, such as order value, order volume, and call length.
Customer Complaints	This report tracks customer complaints that are logged from within the call escalation tool.
Customer History Report	This report provides details on all customers in the database and their order history.
Marketing Opt In	This report provides details on Marketing Opt in by users.
Current Status Report by Hour	This report shows the status of placed orders broken down by hour.
Order Cancellation Report	This report shows canceled orders by the reason code specified by the eCommerce Integration Cloud Service user.
Excluded Products	This report provides details on all products that have been marked as unavailable for sale.
Login Audit	This report shows the login and logout times of all users.
Basket Abandonment	This report provides a total of all baskets created, orders placed, and the abandonment percent for a user specified time period.
Peak Hour – Transactions	This report shows the peak hour transaction broken down by month.
Peak Hour – Transactions In Day	This report shows the peak hour transactions broken down by day.
Peak Hour – Amount	This report shows the peak hour transaction amounts broken down by month.
Peak Hour – Amount In Day	This report shows the peak hour transaction amounts broken down by day.
Total Transactions – For Month	This report shows the total transaction quantities broken down by month.
Total Amount – For Month	This report shows the total transaction amounts broken down by month.
Order By Address	This report shows the total transaction quantities broken down by address.