Excluding Products From a Menu

You can identify products that are temporarily unavailable for sale within a store. A product may become unavailable from the menu on a temporary basis if the store runs out of stock or for other operational reasons. eCommerce Integration Cloud Service automatically resets product availability based on an expiration date, which is calculated by store business day or by a set amount of time (such as 6 hours). This ensures that products are not marked as unavailable for extended periods of time.

In addition, the Excluded Products report shows all products that were marked as unavailable for sale, and provides historical reporting on products marked as being unavailable.

1. Log in and go to the Tools dashboard.
2. Select Include/Exclude Products.
3. To locate the product to exclude, select the Store Name from which to exclude the product and the Menu Name (if the store has multiple menus), or enter the Product Name, and then click the Search button.

   To search all products, leave the fields blank before clicking the Search button.

   A store manager only has access to the store to which they are assigned and cannot select a store.

4. Select one or more products, enter the Expire in Days or Hours (when the product will be available for ordering again), and select the store.

   By default, the options for product expiration times are day increments: 1 day, 2 days, 3 days, and 7 days. If a product is made available after a couple of hours, you can set a product to expire in 1 day initially, and then reset it after the product is available. Alternatively, the product can be set to automatically become available 24 hours after exclusion.

5. To make a product available for ordering online at the store, deselect the product.