Configuring Global Standard Open Times and Promise Times

Standard open times are the trading hours for a property. Trading hours are the hours when a property is serving food, not the open hours. You can configure standard open times globally (rather than individually configuring each store’s hours). You can add store opening and closing times for each day of the week. Standard opening times can be configured for a specific period of time.

In addition, you can configure alterations to the open times for the store. Alterations override all standard open times for the store.

Alternatively, you can configure store hours individually at the store level in the Stores module of the left pane. Configuring Stores contains more information.

1. Log in and go to the Tools dashboard.
2. Select Hierarchy Configuration.
3. In the Opening Hours Hierarchy Configuration section, select the hierarchy level.
4. To configure the Standard Open Times:
   1. Click the Add link in the Standard Open Times section.
   2. To configure the standard open time globally for all franchises and stores, select Manage Store Opening Times Globally in the Standard Open Times section.
   3. Select the standard date range for the Effective From and the Effective To fields using the calendar, and then click the Add New Date Period button.
   4. Enter the opening and closing times in 24-hour format for each day of the week. If the store is open 24 hours, enter 0 (zero) in the Open Hour and the Close Hour fields, and select Over Night.
5. To configure an altered date period for exceptions to the standard opening or closing times:

   For example, if the store is open late on New Year’s Eve or has longer hours in the summer, set the altered times here to override the standard times for a date range.

   1. Click the Add link in the Altered Open Times section.
   2. To configure the alternate open time globally for all franchises and stores, select Manage Store Opening Times Globally in the Altered Open Times section.
   3. Select the alternate date range for the Effective From and the Effective To fields using the calendar, and then click the Add New Date Period button.
   4. Enter the alternate opening and closing times in 24-hour format for each day of the week.
   5. Click the Save button.
6. To configure promise times:

   The promise time is the frequency in which customers can place orders (for example, every hour or every 30 minutes). You can configure the promise time based on the following factors: product weight, order amount, POS load, and time slot.

   1. Click the Promise Time tab.
   2. Select the Order Type.

      • Collection

      • Delivery

      • Room Service

      • Drive Thru

   3. Enter the applicable values for each factor, and then click the Save button.