Brand
Sales Channel
Operator
Order Type
Date
Time
The following table describes the reports.
Table 2-6 eCommerce Integration Cloud Service Reports
Report | Description |
---|---|
Operator Performance |
This report provides operator specific information, including last login, number of calls, and average order times. |
Store Performance |
This report provides store specific information, including total number of orders, total gross sales, and collection percentage value. |
Failed Order Performance |
This report provides details on order performance, such as order value, order volume, and call length. |
Customer Complaints |
This report tracks customer complaints that are logged from within the call escalation tool. |
Customer History Report |
This report provides details on all customers in the database and their order history. |
Marketing Opt In |
This report provides details on Marketing Opt in by users. |
Current Status Report by Hour |
This report shows the status of placed orders broken down by hour. |
Order Cancellation Report |
This report shows canceled orders by the reason code specified by the eCommerce Integration Cloud Service user. |
Excluded Products |
This report provides details on all products that have been marked as unavailable for sale. |
Login Audit |
This report shows the login and logout times of all users. |
Basket Abandonment |
This report provides a total of all baskets created, orders placed, and the abandonment percent for a user specified time period. |
Peak Hour – Transactions |
This report shows the peak hour transaction broken down by month. |
Peak Hour – Transactions In Day |
This report shows the peak hour transactions broken down by day. |
Peak Hour – Amount |
This report shows the peak hour transaction amounts broken down by month. |
Peak Hour – Amount In Day |
This report shows the peak hour transaction amounts broken down by day. |
Total Transactions – For Month |
This report shows the total transaction quantities broken down by month. |
Total Amount – For Month |
This report shows the total transaction amounts broken down by month. |
Order By Address |
This report shows the total transaction quantities broken down by address. |
Parent topic: Application Tools