3.2 Using the Incident Manager

The incident summary page is a tool to check the incident status of your selected system.

From the Private Cloud Appliance homepage, click on a system to view the Private Cloud Appliance Rack Schematic page. From this page, you can:

• See the Overview summary for this system.

• View the Private Cloud Appliance Rack Schematic.

  From the Rack Schematic you can:

  • See the rack in Schematic, Photo-Realistic, or Table views.

  • Click on a component to check the current status

• Targets with a red box around it have critical errors and require your attention.

Incident Overview Page

From the Incident Overview page, clicking on an incident will take you to the Incident Manager page of the selected incident in which you will see:

• The Incident Details section will give you more information such as incident ID, incident creation date, reported state of the target, and event type.

• The Tracking section will show who was assigned this incident, the incident’s priority, the incident’s status, and last comment.

• The Guided Resolution section will offer more insight with recommended links to visit in order to proceed with a corrective action.