A.1 Generating and Importing a Certificate Request

Do the following to generate and then import the certificate:

1. Generate a certificate request file for HP Service Manager and send it to the Certificate authority, such as VeriSign.

   The host name or IP address specified in the request must exactly match the host name or IP address that the connector will use.

   Note:

   The certificate request file is dependent on the Web server that HP Service Manager uses.

2. After you get the certificate, import it to the Web server that HP Service Manager uses. The import mechanism varies depending on the Web server that the HP Service Manager Help Desk uses.