Ticket templates are XML transformation style sheets that transform Enterprise Manager incidents to a ticket format before the requests are sent to HP Service Manager. A ticket template specifies how an Enterprise Manager incident and its associated event attributes can be mapped to the ticket attributes of HP Service Manager.
These templates specify how Enterprise Manager incident attributes can populate the fields of a Service Manager ticket. A ticket template helps in the mapping of Enterprise Manager incident fields into Service Manager incident fields.
In Auto Ticketing, while setting up a rule, you select a configured connector and select the ticket template from the template list. The selected ticket template is used when a ticketing request is sent to HP Service Manager. For manual ticketing, you have to select a connector instance and ticket template before submitting a request for ticket creation.