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List of Figures
1-1 Login Dialog Box
1-2 Preferences Menu
2-1 The Standard Report Library
2-2 Report Categories Menu
2-3 Report Category Sub-Menu
2-4 Creation of New Public Business Category
2-5 Example Mailing Profile
2-6 Report Menu
2-7 Send Mailing Now Dialog
2-8 Favorites Context Menu
2-9 Example of Report Mailing
2-10 Add Report Mailing
2-11 Calendar
2-12 Example Report Filter
2-13 Example Report Header
2-14 Example Report Glossary
2-15 Inline Layout Icons
2-16 Report Section Menu
2-17 Disabled Report Section
2-18 Example Report in Print Layout
2-19 Example Value Table
2-20 Save As New Report Dialog
2-21 Report Data Export Window
2-22 Existing Connections Dialog
2-23 Import Data Dialog
2-24 Enter Parameter Value Dialog
3-1 Data Browser
3-2 Data Browser Toolbar
3-3 Data Structure Selection Panel
3-4 Session Reporting
3-5 Session Duration
3-6 Page Availability Metrics
3-7 E-Business Suite URL Diagnostics Dialog
3-8 Sort Order
3-9 Values Context Menu
3-10 Search Tab
3-11 Enable Hierarch View Menu Option
3-12 Legend
3-13 Example Filter Panel
3-14 Filter Context Menu
3-15 Multiple Value Selection
3-16 Example Report Filter
3-17 Report With Filter
3-18 Edit Filter Type(s) Dialog
3-19 Report using a Filter
3-20 Advanced Filters
3-21 Comparison of Object Performance and Hits for two Periods
3-22 Example Compare Value List
3-23 Export Window
3-24 Customize Export Dialog
3-25 New Custom Dimension Dialog
3-26 Add Custom Dimension Level Source Dialog
3-27 Custom Dimension Overview
3-28 Edit Custom Dimension Ruling
3-29 Add Translation
3-30 Upload Custom Dimension Translations
4-1 Diagnostics Panel
4-2 Session Diagnostics Window
4-3 Example Diagnostics Panel
4-4 Example Page Properties Dialog
4-5 Example Object Properties Dialog
4-6 Example Session Information
4-7 Example Web Service Call in Session Diagnostics
4-8 Example Session Replay
4-9 Example Page Content
4-10 Example Microsoft Excel Session Pages Export
4-11 User Record Context Menu
4-12 Example Hit Information File
4-13 Example Session Diagnostics Dimension Listing
4-14 Edit Dimension Listing Dialog
4-15 Edit Clickout Setting
4-16 Example Enterprise Name
4-17 URL Diagnostics Group
5-1 Example Dashboard
5-2 Example of Available Templates
5-3 Add Dashboard Dialog
5-4 New Dashboard Item
5-5 Create Dashboard Template Dialog
5-6 Add Dashboard Template Dialog
5-7 Edit Dashboard Template
5-8 Edit Dashboard Item
6-1 Example KPI Overview
6-2 Example Graphic Overview
6-3 Zooming in on a KPI
6-4 Color Coding in Graphs
6-5 KPI Based on Incomplete Data
6-6 Drilling-down in Overviews
6-7 Example Alert Log
6-8 KPI Correlation
6-9 Example All Pages Listing
6-10 Example Alert List
6-11 Alert List Icons
6-12 Filter Alerts
6-13 Alert Details
6-14 Alert Analyze Tab
7-1 Example Application Overview
7-2 Configure New Application
7-3 New Application Dialog
7-4 URL Structure
7-5 Example Application Overview
7-6 Edit Browser JS Library Dialog
7-7 Add Page Translation Dialog
7-8 Upload Page Transactions
7-9 Add Action Translation Dialog
7-10 Edit Application Page-Naming Scheme Dialog
7-11 Time-Based Recognition
7-12 Edit Application Page-Naming Scheme
7-13 Edit Application Page-Naming Scheme Dialog
7-14 Ruling Tab
7-15 Add Matching Rule
7-16 Example Rule Check Dialog
7-17 Example Ruling Verification
7-18 Application Page Configuration Section
7-19 Page-Load Satisifaction Report
7-20 Edit Page-Load Satisfaction Thresholds Dialog
7-21 Edit Default Page-Load Satisfaction Thresholds Dialog
7-22 Add Satisfaction Exception Dialog
7-23 Specify Application Logout Event(s) Dialog
7-24 Functional Error Analysis
7-25 Add Content Message
7-26 Upload Content Messages Dialog
7-27 Add Message Specification Dialog
7-28 Upload Message Specifications Dialog
7-29 Content Message Advanced Tab
7-30 Example Additional Page Delivery Details
7-31 Application User Identification Scheme
7-32 Add New User ID Source Dialog
7-33 Localization Configuration
7-34 Example Application Page Structure
7-35 View Menu
7-36 Page Search and Results
7-37 Page Analysis Window
7-38 Add Page Content Check
7-39 Manual Page Naming Wizard
7-40 Save as Dialog
7-41 Edit URL Diagnostics Dialog
7-42 Add URL Argument/Component
7-43 Example URL Diagnostics Component Definition
7-44 JavaScript Replay Rules
7-45 Add New Rule Dialog
7-46 Action Incidence on Page Views
7-47 Audit Data Sample
7-48 Authentication Flow Within SSO-Enabled Application Traffic
7-49 New Single Sign-On Dialog
7-50 Single Sign-On Server Information Dialog
7-51 SSO Profile Overview
7-52 Edit SSO Profile Filter Dialog
7-53 Configuration Statistics
7-54 Enterprise Manager Tab
8-1 Add Key Performance Indicator (KPI)
8-2 Edit KPI
8-3 Copy KPI Dialog
8-4 Automatic and Fixed KPI Targets Contrasted
8-5 Service Level Schedule
8-6 Example Alert Schedule
8-7 Add Alert Schedule
8-8 Alert Profile Context Menu
8-9 Alert Profile Dialog
8-10 Escalation Tab
8-11 E-Mail Tab
8-12 SNMP Tab
8-13 SNMP MIB Structure
8-14 Text Message Tab
9-1 Add User Flow Dialog
9-2 Add User Flow Step Dialog
9-3 Add User Flow Step Condition
9-4 User Flow Abort Conditions Section
9-5 User Flow Advanced Section
9-6 User Flow Overview
9-7 Example Overview of User Flow Monetary Totals
9-8 Calculation of Reported Monetary Value
9-9 Example User Flow Funnel
9-10 Example User Flow Status Details
9-11 Example User Flow Transition Details
9-12 Example User Flow Reporting
9-13 Understanding how Ended User Flows are Reported
9-14 User Flow Active/Idle Time View
9-15 Service Test Diagnostics Search Facility
9-16 Service Test Diagnostics
9-17 Service Test Session Details
9-18 Add User Flow From Service Test Session Dialog
10-1 Suites
10-2 New Suite
10-3 Suite Type
10-4 Suite Overview
10-5 Upload Suite Configuration
10-6 Suite Page Views
10-7 Example Application Home Page
10-8 Add Framework Exception Dialog
10-9 Framework Exception Overview
10-10 Add Hit Type Condition Dialog
10-11 Dimension Definitions Section
10-12 Source Type Options
10-13 Framework Exceptions Window
10-14 Framework Exception Priority Window
10-15 Download Framework Exceptions Window
10-16 Service Configuration Wizard
10-17 Function Naming Scheme Dialog
10-18 Service Overview
11-1 Example of Reported OAM Traffic
11-2 Authentication Flow Within SSO-Enabled Application Traffic
11-3 New Single Sign-On Dialog
11-4 Single Sign-On Server Information Dialog
11-5 SSO Profile Overview
11-6 Edit SSO Profile Filter Dialog
12-1 Data Processing Status Window
12-2 Data Processing Dialog
12-3 Add Session Tracking Scheme Dialog
12-4 Global Session Tracking Window
12-5 Add Session Tracking Scheme Dialog
12-6 Set Session Tracking Fallback Dialog
12-7 Add Server IP Address Source Dialog
12-8 Add Named Server Fallback Identification Dialog
12-9 Add Named Client Dialog
12-10 Edit Slow URL and Function Call Threshold Dialog Box
12-11 Ignore Failed URLs Dialog
12-12 Page URL Argument Filtering
12-13 Change Session Reporting Dialog
12-14 Edit Rule Ordering
12-15 Settings Tab
12-16 Specifying a Policy
12-17 Specifying Database Size
12-18 DB usage Tab
12-19 Reporter Data Retention Policy Panel
12-20 Change Data Retention
12-21 Database Usage Indication
12-22 Example of Incomplete Period Reporting
12-23 Current Period Reporting Dialog
12-24 Edit Precision Reporting Dialog
12-25 Edit KPI Threshold Profile Dialog
12-26 Add IP Address Origin Dialog
12-27 Forced Objects Dialog
12-28 Robot Traffic Screen
12-29 Add Robot Identification Dialog
12-30 Robot Traffic Exclusion
12-31 Client IP Address Exclusion List Dialog
12-32 HTTP Request Header Exclusion List Dialog
12-33 Page Download and Browser Time Reporting
12-34 Page Loading Time Breakdown View
13-1 Collector Profiles Panel
13-2 Copy Collector Profile Dialog
13-3 Network Data Collectors Status Window
13-4 Assign Collector Profile
13-5 Moved Collector Status Message
13-6 Collector Network Interface
13-7 Register Collector Dialog
13-8 Edit Collector Restart Method
13-9 Collectors Awaiting Restart
13-10 Processing Engines Window
13-11 Register Processing Engine Dialog
13-12 Processing Engine Mode
13-13 Monitored Ports
13-14 Edit Collector Ports Dialog
13-15 Network Filters Panel
13-16 Add Network Filter Dialog
13-17 Configure VLAN Filter Dialog
13-18 Limit Overall Traffic Dialog
13-19 SSL Key Status
13-20 Add SSL Key Dialog
13-21 Monitor SSL Key Expiration
13-22 URL POST Argument Masking Window
13-23 Example HTTP Item Usage Dialog
13-24 Add Masking Action for POST Arguments Dialog
13-25 Edit Default Masking Setting Dialog
13-26 Edit Replay Masking Actions Dialog
13-27 Collector SSL Client Certificate Masking Policy
13-28 Edit Collector SSL Certificate Masking Dialog
13-29 Collector Data Retention Policy
13-30 Error Page Replay Store Size Dialog
13-31 Set Replay Defaults Dialog
13-32 Replay Logging Policy Window
13-33 Edit Default Replay Action Dialog
13-34 Edit Collector replay IP Range Dialog
13-35 Add Replay IP Address Range Dialog
13-36 URL Prefixes Section
13-37 Add Replay Action for URL Prefix Dialog
14-1 User Management
14-2 User Account Roles and Status
14-3 Add Account Wizard
14-4 User Details Dialog
14-5 User Account Permissions
14-6 System Account Permissions
14-7 User Menu
14-8 User Details
14-9 User Preferences
14-10 Password Settings
14-11 LDAP Settings Dialog
14-12 Test LDAP Settings
14-13 Oracle Single Sign-On (SSO) Settings Dialog
15-1 Status Window
15-2 Collector Statistics Window
15-3 System Status Monitoring
15-4 Database and Disk Space Thresholds
15-5 Change Data Retention
15-6 Data Processing Dialog
15-7 Backup and Restore Dialog
15-8 System Restore Dialog
15-9 Event Log
15-10 Example Event Log Entry
15-11 Text Message Accounts Dialog
15-12 Select Text Message Provider Dialog
15-13 Account Detail Dialog
15-14 Session Debugging Dialog
15-15 E-mail Setup Dialog
15-16 System Reset Wizard
15-17 Edit Display Value Dialog
C-1 Drop in Reported Network Traffic
E-1 RUEI Data Monitoring
E-2 Page View Consisting of One Page Hit and Two Object Hits
F-1 Example XPath Namespaces
F-2 Add XPath Namespace Dialog
F-3 XPather Tool
F-4 XPather Browser
G-1 Collector Encoding
G-2 Edit Collector Encoding Dialog
N-1 Advanced Suite Configuration Section
N-2 EBS Oracle Applications
N-3 EBS Personalization Screen
N-4 EBS Complete View
N-5 EBS Item Details
N-6 Example Page Names
N-7 Forms Session Parameter
N-8 Correlation Variable
N-9 Session Tracking Cookie
N-10 Example Launch Page Details
N-11 Request and Page Boundaries the Same
N-12 Different Request and Page Boundaries in the JSP Forward Case
R-1 Placement of Monitoring Device
R-2 Edit Client IP Source
R-3 Example HTTP Header
S-1 Example Network Topology
S-2 Network Data Collectors
S-3 TCP Diagnostics
S-4 New TCP Traffic Snapshot Dialog
S-5 TCP Traffic Snapshot Overview
S-6 Sort Menu
T-1 Schematic Overview of Data Warehouse Staging Area
T-2 Example BI Dashboard
T-3 Enriched Data Exchange
T-4 Add Enriched Data Export Item Dialog
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