Created From

Enter the date using the calendar. This filters the Case List with the cases whose creation date is greater than or equal to the date entered.

Created To

Enter the date using the calendar. This filters the Case List with the cases whose creation date is less than or equal to the date entered.

Age

Select the operator from the drop-down list (<=, =, and =>) and enter the value for the case age. This filters the Case List by the age of the case. The case age is the number of calendar days between case creation and current date.

Cases stop aging when closed.

Class

Select the case class from the drop-down list. This filters the Case List by the class associated with the case. For example, AML, KYC, and FATCA.

Type

Select the case type from the drop-down list, for example, AML Surveillance and Account and Prod­uct Fraud. This filters the Case List by the type of cases that matches the search criteria.

Status

Select the status from the drop-down list, for example, Pending Review, Investigation, and Closed. This filters the Case List by the current sta­tus of the case, relative to its analysis and closure.

Title

Enter the title of the case. This filters the Case List by the title of the case that matches the search cri­teria.

This supports wild-card search. The percent sign (%) is used for this.

Jurisdiction

Select the jurisdiction from the drop-down list, for example, EMEA, JPAC, and CANADA. This filters the Case List by the business jurisdiction associ­ated with the case.

The drop-down list contains only jurisdictions with which you are authorized to view.

Business Domain

Select the business domain from the drop-down list, for example, EMP, GEN, and INST. This filters the Case List by the business domain associated with a case.

The drop-down list contains only business domains with which you are authorized to view.

Entity Type

Select the entity type from the drop-down list. This filters the Case List by the entity type associated with a case.

When Entity type is specified, you must enter a value in Entity ID or Entity Name.

Entity ID

Enter the entity ID. This filters the Case List by the entity associated with a case.

When Entity ID is specified, You must select a value in Entity type.

Entity Name

Enter the entity name. This filters the Case List by the entity name associated with a case. This sup­ports wildcard search. The percent sign (%) is used for this.

When the Entity Name is specified, you must select a value in Entity type.

Action Type

Select the Action Type as Workflow, Operational, or both. This enables you to filter cases based on the action type. Workflow actions change the sta­tus of a case. Operational actions do not change the status of a case.

If no Action Type is selected, the Case Action drop-down displays both types of actions.

Case Action

Select one or more Case Action to search for cases where any of the selected Case Action is saved on the case.

This drop-down is updated based on the Action Type you select.

Last Action

Select whether the last action is Yes or No. This allows you to search for cases where the selected action is the last action saved on the case.

·        Select Yes to search for cases where any one of the selected Case Action was the last action saved on the case.

·        Select No to search for cases where any one of the selected Case Action was saved on the case but it was not the last action.

If no Case Action is selected. The system excludes this filter from the search criteria.

Priority

Select the case action type from the drop-down list. This filters the Case List by the priority of the current case that matches the search criteria. The following are the options available:

·        High

·        Medium

·        Low

Action Date From

Enter the date using the calendar. This filters the Case List up to the date you enter by which the action was taken on the case, which is greater than or equal to the date you enter.

Action Date To

Enter the date using the calendar. This filters the Case List up to the date you enter by which the action was taken on the case, which is less than or equal to the date you enter.

Owner Organization

Select the owner associated with the organization from the drop-down list. This filters the Case List by the organization associated with the owner of a case.

The drop-down list contains only users or user pool whose jurisdictions you are autho­rized to view.

Due Date From

Enter the date using the calendar. This filters the Case List by the past date you enter by which an action should be taken on the case.

Due Date To

Enter the date using the calendar. This filters the Case List up to the date you enter by which an action should be taken on the case.

Closed Date From

Enter the date using the calendar. This filters the Case List by the past date you enter on which the case was closed.

Closed Date To

Enter the date using the calendar. This filters the Case List up to the date you enter by which the case was closed.

Owner

Select the owner of the organization from the drop-down list. This filters the Case List by a user or user pool who owns the case.

The drop-down list contains only users or user pool whose jurisdictions you are authorized to view.

Event Type

Select the event type from the drop-down list. For example, Anti-Money Laundering, Customer Screening, Know Your Customer.

Scenario

Select one or more scenarios from the multi-select drop-down list.

Scenarios are displayed in the list based on the event type you select in the Event Type search field. If you don’t select any event type then all available scenarios are displayed.

Assignee

Select the assignee from the multi-select box. This filters the Case List by a user or user pool to whom a case is assigned.

The multi-select drop-down list contains only users or user pool whose jurisdictions you are authorized to view.

Standard Comments

Select the standard comments from the drop-down list. This filters the Case List by the standard comments associated with the case.

Narrative/Comments

Enter the required narrative or comments. This fil­ters the Case List by narrative or comments asso­ciated with the case. When searching on Narrative/Comments from advanced search, a

percent sign (‘%’) is automatically appended to the beginning and end of the values entered. This is necessary since Narratives are stored as rich text to allow for formatting.

Created By

Select the created by the user from the multi-select drop-down list. This filters the Case List by a user or user pool, who created the case.

Risk Score

Select risk score from Risk Score drop-down list. This field is available for only KCY cases.

NOTE

When you filter using multiple search fields, the results are filtered based upon matching all search criteria specified.

NOTE

By default, the search list is sorted by Due-date, Priority, and then Case ID.