Find a Crash Report
If the app crashes, iOS logs a crash report that can help you diagnose what went wrong. You can obtain this crash report and provide it along with a service request at My Oracle Support.
To find a crash report (in iOS 13 or later):
- On the iOS home screen, open iOS Settings.
- In the Settings menu, tap Privacy & Security.
- In the Privacy menu, tap Analytics & Improvements.
- In the Analytics & Improvements menu, tap Analytics Data.
- In the Data list, look for rows that start with PrimaveraProjects, followed by the date when the report was created.
- In the Data list, tap the Primavera crash report.
- To see some options for what you can do with the report, tap the iOS share icon.
There are a few ways to get the report in a format that you can send with a service request. One quick way is to email it to yourself from here.
After you've received the report, you can include it with a service request that you submit at My Oracle Support.
Last Published Monday, July 7, 2025