AgentStatistics Class Fields
The following are the AgentStatistics class fields.
Description
The average call duration, in seconds, for an agent.
Type: number
Description
The average hold duration, in seconds, for an agent.
Type: number.
Description
The total number of calls handled by an agent.
Type: number.
Description
An associative array of key-value pairs that includes all agent statistics.
Type: associative array.
Description
The percentage of time for which the agent is idle.
Type: number
Description
The percentage of time for which the agent is in ready state.
Type: number
Description
The percentage of time in current state.
Type: number
Description
The percentage of time for which the agent is in not ready state.
Type: number
Description
The time since login for the agent.
Type: number.
Description
The time spent working on tasks.
Type: number.
Description
The number of tasks accepted since login time
Type: number
Description
Number of tasks done by the agent since login time i.e. current login.
Type: number.
Description
Number of tasks unassigned since login time
Type: number.
Description
The total time for which an agent is unavailable.
Type: string.
Description
The total time an agent has to wait for a call.
Type: string.