Chat Class Fields

The Chat class inherits the following fields from the Task class:

  • caseid

  • cost

  • customerid

  • group

  • id

  • onStat

  • priority

  • type

    The task type for chat that is Task.TYPE_CHAT.

  • urlAbs

  • urlRel

See Task Class Fields.

The following are the additional Chat class fields.

Description

The address containing the agent-to-agent chat.

Type: A2AChatAddress object.

Description

The agent's ID.

Type: string.

Description

The application data that is provided to the client with the notification event.

Type: AppData object.

Description

The chat connection object associated with this call.

Type: line object

Description

Type of chat, for example consulting chat or answering chat

Type: string

Description

The customer username.

Type: string.

Description

The group ID.

Type: string.

Description

The question for this chat.

Type: string.

Description

The subject of the chat.

Type: string.

Description

The chat statistics object that associated with this chat.

Type: string.

Description

The user data associated with the chat.

Type: object.