Email Class Fields

The Chat class inherits the following fields from Task class:

  • caseid

  • cost

  • customerid

  • group

  • id

  • onStat

  • priority

  • type

    The task type is equal to Task.TYPE_EMAIL.

  • urlAbs

  • urlRel

See Task Class Fields.

The following are the additional Email class fields.

Description

The address containing the A2AChat.

Description

The agent's ID.

Description

The application data that is provided to the client with the notification event.

Type: AppData object.

Description

The customer username.

Type: string.

Description

The emailconnection object that associated with this email.

Type: line object.

Description

The unique email id generated from an Enqueue. It identifies the email stored in the database ie. it serves as a key to the data stored in the database.

Type: string.

Description

The group id.

Type: string.

Description

The question for this email.

Type: string.

Description

The statistics object that is associated with this email.

Type: object.

Description

The subject of this email.

Type: string.

Description

The user data that is associated with this email.

Type: object.