GenericConnection Class Methods

Syntax

abandon(reason)

Description

Abandon generic task.

Parameters

Field or Control	Definition
Reason	The reason code to abandon.

Returns

Request number.

Syntax

answer(reason)

Description

Answer/Accept the generic task assignment.

Parameters

Field or Control	Definition
Reason	The reason code to answer.

Returns

Request number.

Syntax

attachUserData(userData,reason)

Description

Attach user data for the generic connection.

Parameters

Field or Control	Definition
userData	User data of the generic connection.
reason	The reason code for the answer request.

Returns

Request number.

Syntax

complete(reason)

Description

Send task completion notification.

Parameters

Field or Control	Definition
Reason	The reason code to complete.

Returns

Request number.

Syntax

forward(fromagentId,toagentId, qid, userdata, genericdata, reason)

Description

Forward generic task to another Agent or to another queue.

Parameters

Field or Control	Definition
fromagentid	The agent id from whom task is forwarded.
toagentid	The target agent id to whom task is forwarded.
qid	The target queue to forward the task.
userdata	The user data.
emaildata	The email data.
Reason	The reason code to forward the task.

Returns

Request number.

Syntax

reject(reason)

Description

Reject generic task assignment.

Parameters

Field or Control	Definition
Reason	The reason code to reject.

Returns

Request number.

Syntax

withdraw_RES
(reason)

Description

Send response for the request of (Withdraw of Generic task) by routing server. This is the response from the agent to the routing system.

Parameters

Field or Control	Definition
Reason	The reason code to withdraw.

Returns

Request number.