GroupStatistics Fields
The following are the GroupStatistics class fields.
Description
Key value pairs that include all statistics.
Description
Denotes the task type, task state and the time for which the task is in the system.
Description
Longest wait time for a task in the queue.
Description
Time elapsed for the most recent task.
Description
Difference between queue time and the time when task is done.
Description
Number of tasks that are abandoned.
Description
Number of agents that are logged in the queue.
Description
Number of tasks that are queued.
Description
Number of unassigned tasks.
Description
The average wait time, in seconds, of a queued task.
Description
Time since the queue is available on the system (startup/boot time).
Description
Relative queue load.
Description
Time elapsed for the oldest task (difference between current time and en-queue time).