AgentPhysQueueProps Properties

In this section, we discuss the agent physical queue properties class properties. The properties are discussed in alphabetical order.

This property returns the agent ID as a string.

This property is read-only.

This property returns the physical queue ID as a string.

This property is read-only.

The following code example returns the physical queue ID for the physical queue of agent.

&PhyscalQueueID = &myAgentPhysQueueProps.PhysicalQueueID;

This property returns the skill level as a number.

This property is read-only.

The following code example returns the skill level on physical queue.

&SkillLevel = &myAgentPhysQueueProps.SkillLevel;

This property returns the maximum work load that can be assigned to the agent, as an integer.

This property is read-only.

AgentID