Agent Properties

In this section, we discuss the agent class properties. The properties are discussed in alphabetical order.

Description

This property returns the agent ID as a string.

This property is read-only.

Description

This property returns the agent properties associated with this agent as an array of AgentPhysQueueProps objects.

This property is read-only.

Example

The following example returns the workload for physical queue SALES of agent properties object:

Local number &i = 1;

While &i < &myAgent.TotalPhysicalQueues
   If &myAgent.AgentProps[&i].PhysicalQueueID = "SALES" Then
      &AgentWorkLoad = &myAgent.AgentProps[&i].WorkLoad
      break;
   End-If;
End-While;

Description

This property returns the agent tasks associated with this agent as an array of AgentPhysQueueTasks objects.

This property is read-only.

Example

The following example returns the task number for the second task on physical queue SALES in the accepted task list:

Local Number &i = 1;

While &i < &myAgent.TotalPhysicalQueues
   If &myAgent.AgentProps[&i].PhysicalQueueID = "SALES" then
      &Tasknumber = &myAgent.AgentsTasks [&i].AcceptedTaskList.Task[2].TaskNumber
      break;
   End-If;
End-While;

Description

This property returns a list of buddies for this agent, as an array of string.

This property is read-only.

Example

The following example returns the total number of buddies on the list:

&BuddyTotal = &myAgent.Buddy.Len;

Description

This property returns the list of languages associated with the agent as an array of string.

This property is read-only.

Example

The following code example returns the first language code in the list of languages associated with the agent:

&Language = &myAgent.Language[1];

Description

This property returns the name of the agent as a string.

This property is read-only.

Description

This property returns the nick name of the agent as a string.

This property

Description

This property returns the physical queues to which this agent is assigned as an array of string.

This property is read-only.

Example

The following example returns the first physical queue of agent.

&PhysicalQueueID = &myAgent.PhysicalQueueID[1];

Description

This property returns the total number of physical queues to which this agent is assigned as a number.

This property is read-only.

Example

&TotalPhysicalQueues = &myAgent.TotalPhysicalQueues;